Changing Zoom Contact Center inbox settings

Users can be granted access to an inbox or messages can be automatically deleted after a specified number of days after they are created.


Prerequisites for changing inbox settings

  • Ownership or administrative privileges on an account
  • An account for professionals, businesses, or educators
  • License for Zoom Contact Center

How to access inbox settings

  1. Zoom’s web portal can be accessed by signing in.
  2. You can access your Inbox by clicking Contact Center Management in the navigation menu.
  3. To edit an inbox, click its display name.

Inbox settings

Settings section

  • Display name: Inbox display names can be changed by clicking the pencil icon.
  • Inbox type: The Inbox type is displayed.
  • Access: Amount of queues and queue members with access to inboxes, if applicable. Clicking Add, View, or Edit will allow you to add or edit queues or queue members with access. Videomail and voicemail messages can be played, downloaded, or deleted by users with access.
  • Delete voicemail after a specified number of days: You can specify how many days you want to expire. The inbox will be permanently emptied if the specified number of days has passed.
  • Soft Delete: Soft detention of inbox messages can be enabled or disabled by clicking the toggle. The trash can be used to recover deleted messages for up to 30 days after they have been deleted, if enabled. It is permanent to delete messages after these 30 days.

Storage section

  • Inbox Content Storage Location: Manage Communications Content storage locations.

Frequently Asked Questions

Zoom can be accessed by logging into the web portal. You can access Account Settings by clicking Account Management in the navigation panel. Account settings are grouped under three tabs: Meetings, Recordings, and Audio Conferencing. Change the setting by navigating to it.
Launch Zoom on your desktop. To access the Contact Center, click the tab. Click Inbox from the navigation menu on the left.
How to view, edit, and remove meetings
  1. You can view your Outlook Web Calendar by opening it.
  2. Zoom meetings can be edited by clicking on them.
  3. You can access the top toolbar by clicking the three dots. …
  4. Click Zoom.
  5. Click Settings.
  6. Click Update to apply the changes you made to your meeting options.
Zoom’s web portal can be accessed by logging in. To access the settings menu, click the Settings link. Navigate to the Meetings tab. You can enable or disable Meeting chat under In Meeting (Basic).

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