Converting a Yealink phone to an appliance in Zoom

This post was most recently updated on July 28th, 2022

As a Zoom Phone Appliance, you can convert any Yealink phone that is supported into a Zoom Phone Appliance and make it available to the assigned phone user. If you want to provision the Yealink back to Zoom SIP mode instead of using it as a Zoom Phone Appliance, you can convert it back to Yealink SIP mode by converting it back to Zoom SIP mode.

Note: A Yealink VP59 that has already been provisioned in Zoom Phone, can be converted to a Zoom Phone Appliance by following the simplified process to change it from a Yealink VP59.

The following topics are covered in this article:

  • How to convert to a Zoom Phone Appliance
  • How to convert back to Zoom SIP mode

Prerequisites for converting a Yealink phone to an appliance

  • The account owner or administrator must have the following privileges:
  • The Yealink Zoom Phone Appliance is compatible with the following devices:
  • After the release of version 5.6.6 of Zoom Phone Appliance, it will be available for download.

How to convert to a Zoom Phone Appliance

Note: The Yealink portal can be used to obtain a license if you are prompted for one, or you can contact Yealink support if you are having trouble locating the license and need assistance. It will be necessary for you to provide the MAC address of the phone in order to complete the process. If you would like to find out more information, please refer to the Yealink support article (the instructions in this article are also applicable to Zoom).

  1. The Zoom web portal can be accessed by logging in to your account.
  2. Click Device Management from the navigation menu, then click Device List from the Device Management menu.
  3. In the top-right corner, click the ellipses button, and then select Add Zoom Phone Appliance from the menu that appears.
  4. Adding a Zoom Phone Appliance is as simple as following the steps below.
    The device’s firmware will be updated as soon as it is connected to the internet. You may need to restart your computer a few times during this process. Please wait until the update has been completed and reboots have stopped before continuing with the next step.
  5. The IP address of your Yealink VP59 can be found in the settings of your device once it is powered on.
  6. You can download the firmware for the Yealink Zoom App by downloading the file VP59_9.0- over here.
  7. Make sure the computer that you are using to access the internet is on the same network as the phone, and then open a web browser.
  8. Follow the https:// with the IP address of the phone before you enter the password.
  9. Using the phone’s web interface, sign in as an administrator to access the phone’s features.
    Note: Admins are given a username of admin and a password of admin to access the system. The vendor of your phone should be able to provide you with your username and password if you do not know them. Zoom’s web portal can be used to view the password that you have set for the admin account if you have set it globally.
  10. Select Settings and then Upgrade from the drop-down menu.
  11. Please select your Yealink firmware file from the Browse box and then click the Upload button once the Yealink firmware file is selected.
    Update of the firmware may take a few minutes, depending on the speed of your computer. Keep the phone powered on at all times. The phone will reboot once the firmware has been installed and the process is complete.
  12. Throughout the process, the language will be selected and the PIN will be set once the phone has rebooted.
    Zoom Phone Appliance mode will be enabled on the phone. You can find more information about Zoom Phone Appliances in the getting started guide provided by Zoom Phone.

How to convert back to Zoom SIP mode

Note: If you are prompted for a license, please reach out to the product provider or create a Yealink ticket and submit a request for licenses. You will need to include the specific phone models and their corresponding MAC addresses in the ticket. See the Yealink support article for guidance on how to create a ticket.

  1. Log in to the Zoom web portal by using your Zoom username and password.
  2. The device list can be accessed by clicking Device Management in the navigation menu.
  3. Click on the ellipsis button next to the cell phone you wish to convert, then click on Remove from Zoom in the right-side column to finish the conversion process.
    Note: The user does not have to log out of the Zoom Phone Appliance when it is removed from Device Management if the appliance has been signed in by the user.
  4. Once the provisioning process is complete, you will be able to use Zoom Phone to manage the phone.
  5. VP59_9.0_91.85.0.50 is the firmware I have downloaded for the Yealink Zoom App.
  6. If you have both the phone and a computer connected to the same network, open the web browser on those computers.
  7. Follow the https:// with the IP address of the phone that you wish to connect to.
  8. As an admin, you will need to log into the web interface of the phone.
    Note: It is recommended that you use admin as the username and admin as the password for admin. The vendor of the phone should be able to give you your username and password if you do not know them. It is possible to view the admin password on the Zoom web portal if the password is set globally in the Zoom settings.
  9. After clicking Security, you will be taken to the License page (as mentioned in the note above, it can be obtained). Click on the upload button and select the license file (if it is needed) to be uploaded.
  10. You can upgrade your settings by clicking on the Settings button.
  11. Select the Yealink firmware file from the Browse field and click Upload when you are in the Upgrade section.
    There is a possibility that the firmware will need to be updated for some time. Don’t turn off your phone when it is not in use. There will be a reboot of the phone once the firmware has been installed.
  12. When the phone has rebooted, choose the language and enter the PIN code after the phone has been set up.