Dump file generation on Windows in zoom app

Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom client problems on Windows, follow these steps:

procedure

  • Right-click the Windows icon and click Task Manager.
  • Under Application, double-click Zoom MeetingAt least two items are displayed in the Zoom meeting.

    Note: The
     ones with low memory usage are the main Zoom window and chat window. Those with high memory usage are clients in a meeting.

 

  • Depending on which part of the Zoom client crashes frequently, right-click one of the Zoom meeting items and click

Generate Dump File

.

  1. If [ Dump file generation] ends successfully, Windows displays the file path.
  2. Highlight the file path and press Ctrl + C to copy to the clipboard.
  3. Open Windows Explorer and click the top file location bar.
  4. Press Ctrl + V to paste the file path and press Enter .
  5. Click the modified date column to display the new file first. The dump file (Zoom.DMP) is displayed at the top of the list.

    Note:
     Please compress the dump file before sending it.
  6. Open Task Manager again .
  7. Right-click Zoom Meeting , and then click End Task .
  8. Restart the Zoom client to generate a log file.

 

Related article
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