Exporting logs and config files (Yealink) in Zoom App
The support team will be able to troubleshoot issues you are experiencing if you provide them with log files and/or configuration files. These files can be downloaded from our website and then sent to our support team for further analysis.
Contents
Prerequisites for exporting logs and configuration files for Yealink phones
- Yealink devices are supported
- Via the Zoom web portal with the addition of Yealink devices
- That are enabled in the account-level settings under desk phone
How to obtain the phone’s IP address
T4 series without touchscreen
- To access the menu, press the Menu button.
- Select the Status option using the directional pad of the phone.
- Write down the IPv4 address of the phone.
T4 series with a touchscreen
- From the home screen, tap the Menu button.
- In the case of a touchscreen T4 series, tap Status.
- The IPv4 address can be found there.
T5 series with a touchscreen
- The home screen can be accessed by swiping left.
- Select Settings.
- Go to the General tab.
- Take note of your IPv4 address.
How to access the phone’s web interface
- The phone should be connected to the same network as your computer so you can open a web browser on the computer.
- The IP address of the phone needs to be entered on the computer.
- Log in as an administrator to the phone’s web interface.
Note: Your user name and password will be admin/admin. Your username or password can be obtained by contacting the phone’s manufacturer. The password can be viewed via Zoom’s web portal if the admin password is set globally.
How to export logs and configuration files using the phone’s web interface
- Go to Settings > Configuration and follow the on-screen instructions.
- Here are the steps you need to take in order to enable local logging:
-
- Navigate to the Local Logs section
- And check the Enable Local Log box:
- Then click the Enable Local Log button.
- Level of local log:
- Click on the 6 icon.
- Maximum size of log file:
- Enter 2048.
- Optional Syslog section:
Note :- Visit Yealink support to learn more about syslog setup.
- Enable Syslog:
- Choose On or Enable.
- Syslog Server:
- Type the address of the server to which you want the logs exported.
- Syslog Transport Type:
- Set to TCP.
- Syslog Level:
- Increase to 6.
- Visit Yealink support to learn more about syslog setup.
- Navigate to the Local Logs section
- Launch the logging feature by clicking Start.
- Repeat the procedure using the Yealink phone to reproduce the issue.
- After 2 or 3 minutes, click Stop to stop the process. You will automatically download an allconfig.zip file. If it does not, click Export instead.
Read it also –
Frequently Asked Questions
How do I connect yealink zoom?
Setting up the hardware for the first time
-
A HDMI cable will be used to connect the Zoom Rooms computer to the display in the room, which will act as a connection point.
-
There is a network port on the computer that you need to connect the Ethernet cable to.
-
Make sure the computer has a USB port that you can connect your camera to.
-
Using the Ethernet cable, connect the Yealink CP960 to the Ethernet port on your computer. …
-
Your computer should be turned on now.
Do Yealink phones work with Zoom?
To ensure a Zoom experience during every meeting or call, this app is compatible with Zoom Rooms and Zoom Phone. With a comprehensive UC&C product portfolio built by Yealink Group, the company is an industry leader in UC&C solutions that provides seamless user experiences through the development of constant product designs, quality hardware, and a range of affordable prices.
How do you zoom with a desk phone?
As soon as you have joined the Zoom meeting, you can use your desk phone to join the audio by pressing the Zoom meeting key located on your desk phone as soon as you have joined the Zoom meeting. You can use the Zoom meeting key on your desk phone to join the audio once you have joined the Zoom meeting. You can join a meeting by receiving an invitation via your desk phone, which will be used as the audio device for the meeting.
How do I zoom my desk phone?
The process of adding a device to the system
-
Zoom’s web portal can be accessed by signing in.
-
Then click the Phone System Management option in the navigation menu, followed by the Phones & Devices option.
-
Please click on the Add button.
-
There are several details that need to be entered into the form: MAC Address: MAC address is a 12-digit number.
-
Once you have selected Save, click on it.
-
Provisioning should be completed at this point.
How do I know if my device is logged in Zoom?
Logging into your Zoom account will provide you with access to the Zoom web portal. Using the navigation menu, select Device Management, then Device List from the main menu, and then click on Configure Devices from the main menu. On the Devices tab, click on the device you would like to add. Choose the device you would like to view by clicking on its name.
