There is no explicit stipulation on how many days in advance for advance notice. We try to contact our users as soon as possible (posted on our website), but please note that in the case of emergency maintenance etc., the notification may be immediately before.
Will I be notified in advance if I perform regular maintenance?
Will users be notified in the event of a failure?
How long does it take to post a web page (email notification) in the event of a failure?
Is there an SLA guarantee?
Is there a guaranteed / target value for the operating rate?
Is your data stored securely?
Is it possible to specify the data storage location (server/data center)?
Are appropriate disaster countermeasures taken at the data storage location (server/data center)?
In what country data center is the recorded data of Zoom stored?
Are recordings stored in the cloud encrypted?
Is the downloaded recording encrypted?
Does the service provider or the service user own the information registered and recorded in the system?
What kind of approval system is SOC2?
Are software updates and patches applied to Zoom data centers as a security measure?
Does Zoom’s data center store backup files for the appropriate period/generations?