How to Deploy the Meeting Connector in Zoom

There are two kinds of cloud services offered by Zoom: public cloud and hybrid cloud. The hybrid cloud service allows you to deploy meetings communication servers within your company’s internal network using the Zoom Meeting Connector, a cloud-based service delivered through your company’s internal network. A public cloud is used to manage user and meeting metadata, while your private cloud is used to host the meetings. There is an on-premise Zoom Meeting Connector which handles all the video, voice, and data traffic that is involved in a meeting.

Note: With release 4.5.201900.0926, the meeting connector now features SSL Encryption as a default feature, which means that the Zone Controller and MMR must be configured with separate addresses since both of these components use port 443 for SSL encryption.

With the Zoom Meeting Connector, you are provided with an OVF file that can be deployed on all virtualization platforms that support OVF, such as:

  • VMware VSphere, VMware Workstation, VMware Fusion
  • Nutanix (validated on Nutanix AHV and ESXi (AOS 5.5.5))
  • Virtual Box (best-effort support)

Here is the link where you can find the details of the VM’s system requirements.

Note:¬†There is an option to disable the downloading of Meeting Connectors by default for all new Zoom customers and for existing Zoom customers who don’t currently have Meeting Connectors available. If a customer would like to deploy any of these functionalities, they need to contact Zoom in order to request that they be enabled. As a result of this change, existing customers with instances that have already been deployed will not be impacted by this change. Please contact the Zoom Sales team if you would like this feature to be enabled for your account.

The following topics are covered in this article:

  • Server Setup
  • Switching to Production
  • Changing the Admin login password
  • Advanced Network Configuration
  • Managing the Meeting Connector
  • Restarting services

Prerequisites for deploying the Meeting Connector

  • There are three types of accounts: Business, Education, and Enterprise
  • The Zoom Sales team has enabled this feature for you
  • On-Premise user type has been set for the host user
  • Client for Virtual Machines

Setting up the Meeting Connector appliance

  1. Using the admin login, click on Advanced, then click Meeting Connector to start using the Meeting Connector.
  2. Enable the Meeting Connector by clicking the Enable button.
  3. The Download tab will appear once you click on it.
  4. Under Controller VM, you will find both the OVF and VMDK files that you can download.
  5. The first step is to open or import the VMDK and OVF files into your virtual machine client.
  6. You will need to log in to the Virtual Machine using the default credentials once it has been started:
    • Log in with the following username and password: admin
    • In this section, you can set a password that will be randomly generated at start-up, but you can also set a specific password that will not be displayed on start-up.

  7. To find out the IP address of the server, use the command ifconfig on the command line. Configure an IP address for the server manually if it does not already have one.
  8. In order to access the web console, go to https://IPaddress:5480 in your browser and enter the IP address that appears in the results as the internet address from if config.
  9. Log in using the username and password that were provided to you when you registered. It is recommended that you change your password during your first login.
  10. Select Network, followed by Address from the drop-down menu
  11. Eth0 Info, as well as Eth0:0 Info, should be configured with the network address information.
  12. You can set eth0 Info for DHCP, but eth0:0 Info has to be set as a static address, as IP aliasing is used in eth0:0 Info, so you need to set it independently as a static address.
  13. Once you have completed the form, click on the Submit button.
  14. Under the Configure tab, you will find the following information:
    1. Zoom’s web console has a section called Meeting Connector where you can input your token from the Meeting Connector page.
    2. As well as configuring the certificates for the appliance, you will need to configure the ZC and MMR addresses as well.
    3. If you have already set up another meeting connector, for high availability, you can enter an additional IP address for the Zone Controller if you have already set up another Zone Controller IPv4 address.
  15. Submit the form by clicking the Submit button
  16. If you go to Network, that’s where you should check whether zctrl and mmr are both running and running.

Note: In the Meeting Connector Controller OVF, there is a VM for the controller and another VM for the MMR. Each MMR can handle up to 200 concurrent participants. Adding more MMR virtual machines later can always be added to increase the overall capacity of your system.

Switching to production

  1. Please login as an administrator in order to access the Meeting Connector.
  2. Choose the Monitor tab on the left side of the screen.
  3. The Zone Controller should be displayed under Running ZCs under the Zone Controllers section.
  4. In the Go Live tab, click on the Production mode button and then select the Go Live tab again.
  5. The new meeting connector will make it possible for On-Prem users to create meetings on their account by using the new meeting program.

Changing the Admin login password

  1. Log in to the virtual machine by clicking on the Login button.
  2. Log in using your admin credentials to access the site.
  3. Using the User menu, select Manage from the drop-down list.
  4. In the box next to the account that you want to change the password for, click Change Password. 
  5. To reset the password for the Admin account, you need to enter your current password, then you need to enter a new password and then you need to confirm your new password.
  6. Please click the Modify button to make the changes.

Advanced network configuration

For a more advanced configuration of your network including firewall rules, VLANs, port forwarding, DMZ configuration, and one-to-one NAT, please see:

  • Network Firewall Settings for Meeting Connector
  • Configure Meeting Connector Controller Port Forwarding
  • Configure Meeting Connector Controller 1:1 NAT
  • Configure Meeting Connector Controller in Public or DMZ
  • Configure Meeting Connector for Domain Name Instead of IP Address

Managing the Meeting Connector

  • Managing Server Users
  • Retrieving Diagnostic Logs for Meeting Connector Troubleshooting

Restarting services

Always check that all processes are running if the server has to be rebooted for any reason, regardless of the reason:


You might need to click Stop in order to stop the processes running, and then click Start in order to restart them.