How to upgrade DTEN firmware using ZDM in Zoom

With ZDM, you can upgrade the Zoom Room DTEN device remotely from the Zoom web portal if you are using a Zoom Room DTEN device.

Prerequisites for upgrading DTEN firmware using ZDM

  • A version of Zoom Rooms for Mac 4.4.1 or a later version should be used
  • Please make sure that you are using Zoom Rooms for PC version 4.4.1 or higher
  • There is a firmware version 1.3.2 available for the D7 unit.
  • Zoom Device Management has been enrolled on a DTEN device


  1. Using the Zoom web portal, sign in to the account and select Room Management from the menu.
  2. In the Zoom Rooms menu, click Devices, and then click Zoom Rooms.
  3. You can upgrade any device by clicking the ellipsis to the right of the device you wish to upgrade.
  4. Click on Upgrade OS and follow the instructions.
  5. When you see the Upgrade window appear, click it again once it appears.
  6. There are two options that you can choose from:
    • At night (Around 1:00AM):
    • ┬áDepending on what time the device is set to, the upgrade will begin at about 1:00am local time.
    • There will be no meetings during the following times:
    • It can take up to 30 minutes for the upgrade to begin in the absence of a meeting.
  7. Depending on the speed of the upgrade, it may take as long as 30 minutes to complete. In order to complete the process, the DTEN D7 device will need to be restarted.

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Frequently Asked Questions


How do I update my Zoom Room controller?

All users within the account will need to be upgraded in order for Zoom Rooms to be available:

  1. As an administrator, you can edit account settings by logging into the Zoom web portal as an administrator.

  2. To zoom in on a room, click on the Zoom Rooms button in the navigation panel.

  3. To access the Devices tab, click on it.

  4. To upgrade your Zoom rooms, click the Upgrade Zoom Rooms button.

  5. You will need to click on Upgrade in order to confirm the upgrade.

What is DTEN zoom?

Video conferencing equipment from DTEN is accessible, user-friendly, and customer-focused, so it is suitable for all types of businesses.

Can you use a DTEN as a monitor in Zoom Rooms?

It is true. By using multiple fingers of your hand, you can swipe horizontally across the touch screen of Zoom for Home – DTEN ME (as a Zoom Rooms collaboration device as well as a monitor mode) and toggle between the two modes. (At least three fingers are required).

How do you update Zoom Rooms on DTEN?

You can find Zoom Rooms under Room Management > Zoom Rooms. Please click on the room that has a DTEN D7 installed in it. Click on the Upgrade button below the current firmware version of the D7 in the Devices tab.

What is the latest Zoom room version?

June 26, 2022 version 5.11. 0

  • There are a number of general features. Enhancements have been made to the whiteboard. …

  • Features that can be used in meetings. It is an auto-framing zoom smart camera. …

  • Functionalities for managing your business. An auto-reversal of the virtual background in the post-meeting period is available. …

  • Zoom for Home offers a variety of features. Zoom Phone voicemail support is available.

How do I update DTEN firmware in Zoom?

Click on the Room Management button once you have logged into the Zoom web portal. Click the Zoom Rooms tab at the top of the page, followed by the Devices tab. You can upgrade one device at a time by clicking the ellipses to the right of each device that you want to upgrade. You will be prompted to install the new operating system.

How do you use DTEN screen in Zoom?

During a Zoom meeting, you will be able to join by touching the Join button on the Zoom display on the DTEN Zoom software and entering the Zoom ID for the meeting. In order to enter the meeting, you must enter the meeting ID number and click Join at the bottom of the screen. If there is a passcode for the meeting, the passcode field will show to enter the code.

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