There is no SLA guarantee.
Below, it is clearly stated in Section 12 of the Terms of Service that there is no warranty.
Is there a guaranteed / target value for the operating rate?
Is your data stored securely?
Is it possible to specify the data storage location (server/data center)?
Are appropriate disaster countermeasures taken at the data storage location (server/data center)?
In what country data center is the recorded data of Zoom stored?
Are recordings stored in the cloud encrypted?
Is the downloaded recording encrypted?
Does the service provider or the service user own the information registered and recorded in the system?
What kind of approval system is SOC2?
Are software updates and patches applied to Zoom data centers as a security measure?
Does Zoom’s data center store backup files for the appropriate period/generations?
Are backups done properly in Zoom’s data center?
Is it possible to provide SOC2 reports/audit materials?