June 2021: Expanded Webinar Capacity in Zoom App


For paid standalone users, we are in the process of increasing webinar capacity for Webinar 100 licenses (which will increase the number of attendees to 500) and Webinar 500 licenses (which will increase the number of attendees up to 1000) without requiring any additional costs from you. During the period between June 21st and July 7th, the affected accounts will automatically get the additional credit. No changes will be made to the billing process. In the event that your account is being updated with the additional capacity, you should receive an email letting you know when it will become effective.

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Frequently asked questions


Why is Zoom implementing these upgrades?

As a result of this decision, Webinar 100 will no longer be available and a lower price will be applied to Webinar 500, giving our customers the ability to host large webinars at a low price. Since this change has been brought into effect, we have decided to offer a free upgrade to customers of the Webinar 100 and Webinar 500 services. Please rest assured that your billing schedule will not change nor will your price.


I have Webinar 1,000, am I eligible for an upgrade?

In order to get access to the feature, you need to have a paid standalone Webinar license.


How long will my upgrade last and how long will I be able to pay the existing rate?

This change is permanent and will not be undone in the future. As far as webinar rates are concerned, you will continue to be billed according to your contract as long as it is active. You will be able to take advantage of the new rate when you execute a new contract if you have a time-boxed contract.

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What if I had a standalone webinar license and I cancelled it? If I purchase a new license, will I need to pay the new price?

It is important to keep in mind that you will be subject to our new prices for Webinars if you cancel your existing contract. Our new Webinar 500 product will be our entry offer into the Webinar licensing market (new pricing will become available on July 7th, 2021). Only current clients of Webinar 100 and Webinar 500 will qualify for this upgrade.


Will Zoom offer Webinar 100 anymore or is Webinar 500 the new minimum?

Our decision is to discontinue Webinar 100 in order to benefit our customers by allowing them to host larger webinars at a lower price.


If I buy additional licenses, will I have to pay the new rate or my existing contract?

Additional purchases made by customers after July 7 will be at the then current rates for Webinar products.


If I want to upgrade from 500 to 1,000 capacity today, what price will I pay?

All existing customers with a standalone Webinar 500 license who currently pay for their service at the current price of Webinar 500 will have the capability to handle 1000 simultaneous guests at the current Webinar 500 price, which will apply for the duration of their license. The given price at the time of purchase will be the price you will have to pay if you wish to purchase additional licenses after you upgrade.


When will the upgrade affect my account?

The user account will automatically have the additional capacity added to it between June 21st and July 7th on the day of the launch. Customers are then able to host webinars with the new capacity.

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Will there be any service disruption during the change to the webinar plans?

It is not anticipated that there will be any disruptions to our service in the wake of this change.


My webinar licenses were unassigned / I want to reassign a webinar license. How do I do that?

A license can be assigned or reassigned to users via the Users page of a customer’s account by the account owner or admin.


What if I bought my Webinar license through a reseller, distributor, or channel partner?

The capacity of Webinar 100 and Webinar 500 licenses will increase over the course of the next few months for customers who have purchased licenses through a reseller, distributor or channel partner. In order to learn more please contact your sales representative immediately.


Does this change apply to all account types and users?


Yes, even the standalone Webinar 100 and Webinar 500 licenses that are paid and standalone licenses will be affected by this change.


Are there any changes to panelist capacity?

There is no change in the way we are handling the webinar panelists, the same format will continue to be adhered to. Depending on the capacity of the host’s meeting license, the number of webinar panelists is dependent.


Is my Enterprise account eligible for this upgrade?

In order to access the upgrade, customers with a standalone webinar license must first obtain a standalone webinar license. It is important to note that this promotion does not cover any webinar licenses which are part of an Enterprise bundle.

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