Linking PayPal business to OnZoom host account

Linking PayPal business to OnZoom host account

In terms of accepting payments online for OnZoom events, PayPal is a simple, convenient, and powerful method. Additionally, you can link your Stripe account if you are looking for another option for online payments.

Prerequisites for linking a PayPal business account to your OnZoom host account

  • For Zoom desktop client
    • Windows: 5.6.5 (823) or higher
    • macOS: 5.6.4 (765) or higher
  • For Zoom mobile client
    • iOS: 5.6.4 (308) or higher
    • Android: 5.6.4 (1862) or higher
  • Depending on your account type (Pro, Business, Enterprise, or Education),

How to link a PayPal business account to your OnZoom host account

The following steps will guide you through the process of linking your PayPal business account with your OnZoom account:

  • Use a PayPal business account that you have already set up and approved, or set up a new one
  • so that your account can be linked to your PayPal business account

It will be necessary for you to complete the following actions when you create a new PayPal business account in order to successfully link your new account; otherwise, you will be taken back to OnZoom without your accounts linked:

  • Using the link provided in the bank account page, you can:
  • Make sure the email address associated with your PayPal account is correct
    Note: PayPal is sending this email to you and it might take up to four hours to arrive in your inbox.

Link a PayPal business account during the host onboarding process


If you wish to apply as an OnZoom host, your account must be approved before you can apply as an OnZoom host.

When you have successfully been approved as an OnZoom host, you’ll need to complete the OnZoom account setup process by creating a new PayPal business account and linking it to your OnZoom host account.

Upon approval as a host on OnZoom, you must do the following:

  1. If you click on the link next to the PayPal logo, you will be taken to the PayPal website.
    The process of setting up a business account at PayPal will be presented to you.
  2. In order to proceed, you will need to enter your e-mail address.
    1. You will then be asked to connect to PayPal or create a PayPal account for businesses.
    2. It is very simple to link your existing PayPal account or to create and link a new one on the PayPal site based on the instructions.
  3. Enter the billing address of your organization or business on the Billing Address page if you wish (opt.).
  4. When you do not add a billing address to your business account with PayPal, you will not be able to create any paid events.
  5. It is optional to submit the tax-exemption information for your organization if you qualify for the exemption.
  6. Click on the Create Event button.

When the link between your PayPal business account and your OnZoom hosting account is successful, you will receive an e-mail informing you.

Link a PayPal business account after the host onboarding process

The first thing that you need to do to link your new PayPal business account to your OnZoom host account is to have a PayPal account that is not linked to an OnZoom account that has pending charges for you to resolve after the onboarding process is completed.

OnZoom will give you the opportunity to link your PayPal business account to your OnZoom account as soon as you finish the host onboarding process.

  1. Ensure that you are logged in to OnZoom before you begin.
  2. You can get to this menu by clicking on the Manage button in the top-right corner of the screen.
  3. You can then click the Billing Information link in the left-hand menu.
  4. In the portion of the payment method for selling tickets, you will see a PayPal logo to the right, followed by a Link button.
  5. In the event that you are asked for your email address, you will have to enter it, and then select Next.
  6. In the event that you are asked for your billing address, you will have to enter it, and then select Next.
    Note: If you want to add paid events to your PayPal business account, you need to add a billing address first. There will not be any ability to create events for you if you do not add a billing address.
  7. Please click Create Event in order to begin.

If it is successfully linked, then you will be notified by email that your OnZoom host account has been linked to your PayPal business account.

Limitations for paid ticket registration with PayPal

With OnZoom, hosts are able to create paid events at any time and any place of their choice and schedule them for any date and time.

In order for you to be able to offer paid ticket registrations during the paid event you create using PayPal as the online payment platform linked to your OnZoom host account, you will have to wait until 29 days before the date of the paid event is scheduled to begin on the PayPal business account dashboard.

There is currently no automatic pay-per-ticket registration via Zoom Events Hubs until 12 months before the start date of your paying event, as these hubs are linked to both a PayPal business account and a Stripe account.

How to manage billing

Update billing information

Following are the steps you will need to follow in order to update your billing information:

  1. OnZoom requires that you log in with your email address and password in order to access the service.
  2. In the top right hand corner, you will see the Manage tab.
  3. If you click on the Billing Information link within the navigation menu, you will see the following.
  4. You will need to fill out the address information under Your Address.
    Note: The billing address does not have to be provided in order to create paid events, however you will not be able to do so without one.
  5. You will be prompted to save your changes.

How to manage your PayPal business account dashboard

On your PayPal business account dashboard, you can manage your payments, implement refunds, respond to disputes, monitor your business account, set up new features, and configure your PayPal business account. In addition, you can see at a glance useful information about your account activity.

Fund capture

In order to ensure that funds are effectively captured, the transaction will remain pending for two days after a ticket is purchased with a credit or debit card. The purpose of this feature is to protect you from paying PayPal processing fees if you request a refund or cancel your order during that period.

Note: Even if there is a refund for a transaction, you will be responsible for paying the PayPal fees for that transaction once it is captured. As a result of this two-day authorization period, the transaction is considered to be approved, meaning that the credit card/bank issuing the transaction has approved the funds held for the purchase. A confirmation of the purchase will appear on an Attendee’s credit or debit card account during this two-day processing period.

Approve or reject refunds

The refund request can be approved or denied from within OnZoom if it was submitted within 14 days after the event’s end date.

If you request a refund 15 days after the end of the event or for a refund request made after that time, you will need to sign in to your PayPal business account in order to approve the refund.

International payments/currencies


In order for PayPal business accounts to accept additional currencies, the account must be enabled for that purpose. There is a possibility that, if funds are received in a currency that is not enabled on the account, they will immediately be marked as unclaimed.

You will need to make adjustments to your PayPal account dashboard so that international payments/currencies can be accepted. This PayPal support document will give more information on how to go about this. The following are the three options you have available to you:

  1. Accept all international payment methods and convert them into the currency that your PayPal account is set up in.
  2. Refusing the payment will prevent the customer from being able to complete his or her purchase.
  3. All international payments and currencies should be accepted and a holding balance should be created in that currency.

Please visit this PayPal support page if you would like more information and detailed instructions.

View chargebacks

An issuer of your credit card will usually refund you a chargeback if you file a dispute with the company that issued your credit card asking for a refund for a particular charge.

You can receive a chargeback as a result of many reasons, and you can respond to a chargeback to help resolve the issue. If you follow some simple advice, you can reduce the number of chargebacks that you receive.


The right to reclaim your funds in response to a chargeback must be exercised within 14 days. You will forfeit your right to reclaim chargeback funds if you do not respond to a chargeback, but the customer’s money will be returned to him and will be used for future purchases.

US users of PayPal are subjected to a $15.00 dispute fee per transaction that is deducted from their account. When you meet certain criteria, you will be able to pay the fees associated with High Volume Disputes.

There is more information about chargebacks on the PayPal website.

View reports

It is possible to view reports from the dashboard or you can download the report as a CSV file and see the itemized details of the transactions.

View United States sales taxes

The tax rate varies depending on the region in which you live. If you are not sure if taxes should be included in your charges, it is best to get in touch with a qualified accountant.

At the time of check out, the purchaser will be able to see the amount of tax that needs to be collected, if taxes need to be collected. The tax will be collected and remitted by OnZoom on your behalf.

In the transaction fees section of your PayPal business account dashboard, the amount of sales tax collected will be displayed as the Partner Fee.

How to follow the PayPal payout schedule

OnZoom events are usually able to pay out according to the following schedule:

  • Event: Receive payment within 3-21 days following the end of the event.
  • The first event of the series is completed and you will receive payment 3-21 days after the first event has been completed.


Generally, PayPal may hold the Host’s pending balance for up to 21 days when there is a hold on a new merchant account, and this can happen for a variety of reasons.

Taking care of our customers is important to Zoom, and we strive to provide them with as much assistance as we can. PayPal is able to deal with some issues, such as delayed funds, but there are limitations and there will be some instances where PayPal needs to step in. In order to resolve your payment issue, please contact PayPal customer support.

How to differentiate PayPal fees

Every time a successful charge is made via PayPal, a fee is charged. The charge varies depending on the country you are in.

Accepted payment methods They can either pay via PayPal’s Express Checkout (Express Checkout) or through the Guest Checkout (Guest Checkout) feature on the PayPal website.
Fees for US business accounts amount to 3.49 percent plus $0.49 per transaction.

In the event that the host reaches a volume where it can directly negotiate the fees, these fees may change. The full list of prices and fees can be found here.

Dynamic Micropayments If you qualify for PayPal’s Dynamic Micropayments service, the payment can be automatically routed for a power total transaction fee.
Please visit the PayPal website for more details.

We recommend you contact a Business Support Agent at 888-221-1161 if you have any questions, or you can login to your PayPal account, click on Contact Us and choose Chat.

Processing time Will vary depending on the amount of withdrawals.

There can be a variety of reasons behind holdings on merchant accounts with new clients. Some sellers may find that PayPal holds the money they receive in their pending balance for up to 21 days after they receive the payment.

There is a possibility that PayPal’s risk engine will place a hold (especially on new accounts that have no processing history) in cases where a business account does not have all the details confirmed or where a business provides more information regarding what they are selling.

Number of days in advance paid event registration can be scheduled to start a different day from the date that the event is scheduled to take place. In order to receive paid tickets to the event, attendees will need to register 29 days prior to the event’s start date.
Customer support FAQ Support for new PayPal customers on hosting: or by telephone at 855-456-1330

Merchants that have processed payments already will need to contact PayPal’s general support for assistance.

You can contact PayPal customer service at

Please contact PayPal Support using the following link:

We are available from 6:00AM to 6:00PM, Monday through Sunday

How to unlink a PayPal business account from your OnZoom host account

When your PayPal business account is not linked to an active onZoom host account, you can unlink it from your account if:

  • Published event with sales of paid tickets
  • Paid event
  • Pending transaction

For your PayPal business account to be unlinked from the OnZoom host account, you must meet all three conditions.

Note: Whenever you unlink your PayPal account, it is recommended to do so from within the OnZoom platform and not through a third party application. OnZoom host accounts can be unlinked directly from PayPal accounts if you are a PayPal user:

  • There will be no more ability to sell tickets or accept payments using PayPal through the OnZoom platform.
  • OnZoom will be unable to reconnect/link to the OnZoom platform until up to one day after the delay has occurred.

OnZoom offers the following instructions on how to unlink one of your PayPal business accounts:

  1. Join OnZoom by logging into your account.
  2. Once you are logged in, click Manage at the top right of the page.
  3. You will see Billing Information at the bottom of the page.
  4. Simply click Unlink under the email address that is associated with your PayPal business account.
    Note: The website of PayPal will be redirected to you. From there, you can unlink your PayPal business account by following the prompts.