Managing Zoom Contact Center inboxes
Consumers can leave voice and video messages in voicemail inboxes created by administrators. You can use the flow editor to route to an inbox after adding an inbox and grant certain queue members access.
This article covers:
- How to add an inbox
- How to delete an inbox
Prerequisites for managing inboxes
- Ownership or administrative privileges on an account
- Account type: Professional, Business, or Education
- A license for Zoom Contact Center is required
How to add an inbox
- Zoom’s web portal can be accessed by signing in.
- The Contact Center Management section and the Inbox section can be accessed through the navigation menu.
- Add a new entry.
- Please specify the following information:
- Name: Identify the inbox by its display name.
- Description (Optional): Describe the inbox internally.
- Save the file.
Inbox page will be updated with the new inbox. - Changing the setting of a new inbox is possible by clicking its display name.
How to delete an inbox
- Zoom’s web portal can be accessed by signing in.
- You can access the Inbox by clicking Contact Center Management in the navigation menu.
- To delete inboxes, check the boxes.
- To delete the table, click the Delete button at the top.
