On Windows, there is a problem that the Zoom app cannot be uninstalled. What should I do?

This post was most recently updated on July 29th, 2022


Zoom desktop client ( but not at the top of the application) out notification of “there latest update”, even if the update function you are trying to “use is on a network resource, not available. [OK] and then click the please enter a different path in the box below for the folder that contains the try again, or install package ‘ZoomInstallerFull.msi’ Te. “msi start-up error is displayed, there is a case that does not proceed ahead.



If you try to uninstall Zoom from [Uninstall a program] and can not proceed with the same error, follow the steps below to uninstall and reinstall from the Download Center.

Uninstall Zoom using CleanZoom

  1. Go to Bulk Windows Installation and Configuration and scroll down.
  2. Download ” CleanZoom.zip (400 KB) “.
  3. Extract the downloaded zip file.
  4.  Execute “CleanZoom.exe” included in the zip to uninstall the Zoom app.
    Note: All Zoom configuration information in the device will be deleted. Even if Outlook plug-in etc. is installed, it will be deleted.

Reinstall Zoom

  1. Confirm that the Zoom app has been uninstalled in “Uninstall Zoom using Clean Zoom”.
  2.  Go to the Download Center to download and install the “Meeting Zoom Client”.
    Reference article: How to install the application (PC version) , how to install it on Mac

Related article:

  • Bulk installation and configuration of Windows
    • How to install the application (PC version)
    • Bulk installation and configuration of Windows
    • Failed to upgrade the Zoom app. How can I upgrade the app?
    • How to uninstall (Mac OS)
    • Can I use Zoom with a web browser?