Special and industry-set rate phone numbers in Zoom App

This post was most recently updated on July 23rd, 2022

A number prefix that qualifies as a special rate number and is subject to a per-minute rate, regardless of the calling plan that is assigned to the users that place the calls, is one of those prefixes that qualify as special rate numbers. It is not uncommon for these numbers to be split-cost or shared-cost numbers, which are generally more expensive than standard numbers in the country in which they reside.

Several prefixes in different countries have standardized rates, and/or the charges and the charging mechanism are determined by the industry, and these factors are beyond Zoom’s control. For example, certain prefixes in the USA charge a fixed rate for calls, and some prefixes in other countries charge a charge per minute. When Zoom is used in this situation, the customer is charged the Industry Set Rate. Calls to these prefixes are flagged in the phone system management software as Industry Set Rates.

The following topics are covered in this article:

  • How to view your per minute special rate
  • How to view calls being charged at a special rate or industry-set rate
  • Special rate prefixes
  • Industry set-rate prefixes

How to view your per minute special rate

  1. Sign in to the Zoom web portal by entering your email address and password.
  2. Click on Account Management in the navigation menu, and then click on Billing in the next menu.
  3. When you are viewing or editing your Zoom Phone plan, you will find the option View/Edit Countries/Regions.
    A blue arrow appears in the far-right column of the map when a country or region has a special rate.
  4. In the Special column, you will see the blue arrow that points to the special rate that you qualify for (Special).

How to view calls being charged at a special rate or industry-set rate

Check to see if you are being charged a special rate on your calls by following these steps:

  1. The Zoom web portal can be accessed by logging in to your account.
  2. Select Phone System Management from the navigation menu, then select Logs from the list of options.
  3. The Show charged calls only option should be selected in order to show only the charges for the call.
    Hovering over the question mark under the charge column will reveal the per minute rate under the charge column. You can cross-reference the rate in the Billing tab with the rate shown in this per minute rate.

Special rate prefixes

You will be charged a special rate for calls made to the numbers with the following prefixes.

Country Device Type Country Code Code
Austria Special 43
710, 711, 720, 730, 740, 780, 82, 85, 86, 88, 84
Belgium Special 32
17, 18, 44, 45, 72, 73, 75, 76, 78, 79, 90, 95, 96, 456
Denmark Special 45
1, 52, 70, 80, 90, 422, 423, 424, 425, 531, 535, 536, 539, 922
France Special 33 8, 9, 10, 50, 510, 511
Germany Special 49 18, 19, 32, 70, 80, 115, 90
Italy Special 39 848, 840, 841, 847, 199, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000, 000
Netherlands Special 31 8, 9, 20807, 202626905
Portugal Special 351 70
Spain Special 34
14, 15, 16, 51, 70, 80, 90, 118, 1248, 1700, 1701, 9401, 9402, 9403, 9404, 9406, 9407
Sweden Special 46 900, 939, 944, 10, 75, 77, 74
Switzerland Special 41 841, 451, 621, 641, 871, 000, 000, 000, 000, 000, 000, 000

 

Industry set-rate prefixes

Country Code
Argentina 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 141, 142, 144, 145, 146, 168, 102, 103, 105, 106, 107, 108, 109, 110, 120, 125, 126, 911, 100, 101, 128
Australia 000, 106, 131444, 132 500, 131 114, 1800 55 1800
Austria 810, 820, 821, 112, 116
Belgium 100, 101, 102, 103, 104, 105, 106, 107, 108, 110, 112, 1813, 116000, 26499555, 070245245, 080032123
Brazil 100, 112, 128, 136, 147, 153, 181, 188, 190, 191, 192, 193, 194, 197, 198, 199, 911, 0300, 0303, 0400
Bulgaria 116, 700, 112, 166, 160, 150
Chile 1XX
Colombia 101, 106, 111, 112, 119, 123, 125, 126, 127, 132, 141, 144, 146, 147, 156, 165, 105, 108, 109, 110, 114, 115, 116, 118, 150, 151, 154, 158, 159, 164, 170, 171, 174, 177, 178, 179, 182, 184, 186, 187, 190, 191, 194, 198, 199, 100, 102, 117, 120, 122, 133, 137, 142, 143, 152, 153, 155, 157, 163, 166, 167, 113, 195
Costa Rica 112, 1000, 1001, 1002, 1010, 1015, 1020, 1022, 1023, 1024, 1026, 1027, 1028, 1040, 1048, 1100, 1105, 1109, 1111, 1113, 1115, 1116, 1117, 1118, 1119, 1121, 1122, 1132, 1133, 1134, 1146, 1147, 1148, 1149, 1155, 1161, 1166, 1169, 1177, 1180, 1187, 1188, 1190, 1191, 1192, 1193, 1199, 1200, 1212, 1221, 1222, 1234, 1255, 1311, 1321, 1322, 1333, 1406, 1414, 1415, 1416, 1421, 1515, 1520, 1550, 1551, 1555, 1693, 1719, 1720, 1722, 1734, 1767, 1900, 1901, 1902, 1903, 1904, 1905, 1906, 1908, 1909, 1910, 1911, 1912, 1919, 1920, 1922-1929, 1930, 1931, 1932, 1933, 1934, 1935, 1936, 1937, 1938, 1939, 1940, 1941, 1942, 1943, 1944, 1945, 1946, 1947, 1948, 1949, 1950, 1951-1954, 1955, 1956, 1965, 1966, 1975, 1988, 1999, 911
Croatia 195, 1987, 112, 192, 193, 194, 116
Czech Republic 116, 112, 150, 152, 155, 156, 158, 166
Denmark 112, 116
Ecuador 171, 911
Estonia 116, 112, 1247
Finland 116, +358 294 1000, 0800 147 111, +358 (0)9 2525 0111, 112, 0800 05005
France 15, 17, 18, 114, 115, 119, 116000, 191, 196, 197
Germany 180-1, 180-2, 180-3, 180-4, 180-5, 180-6, 180-7, 137-1, 137-5, 137-2, 137-3, 137-4, 138, 137-6, 137-7, 137-8, 137-9, 110, 112, 115, 118, 999, 116 xx, 118xyz, 19 222
Greece 108, 197, 116, 11188, 112, 100, 199, 166, 1056
Hong Kong 999, 112
Hungary 116, 137000, 13737, 112, 104, 105, 107, 13700, 13777
Ireland 116, 999, 112
Israel 104, 106, 100, 101, 102, 118
Italy 112, 113, 114, 115, 118, 116, 19696, 117, 15xx, 1515, 1518, 1525, 1530
Lithuania 116, 112, 01 (standalone number), 02 (standalone number), 03 (standalone number)
Luxembourg 112, 113, 116 000, 116 111, 801
Mexico 051, 088, 911, 089
Netherlands 112
New Zealand 105, 0800-16-16-10, 0800-16-16-16, 0800-61-11-16, 0508-828-865, 111, 0800 376 633
Norway 1412, 110, 112, 113, 116
Panama 103, 103, 104, 911
Peru 103, 105, 117, 116, 101, 102, 104, 106, 107, 108, 109, 110, 111, 113, 114, 115, 100, 119, 911, 1800, 180X, 181X, 182X, 183X, 1844
Poland 984, 985, 986, 987, 989, 991, 992, 993, 994, 995, 997, 998, 999, 112, 996, 116
Portugal 115, 116, 117, 112, 118, 808242424, 808246024
Romania 116, 112
Singapore 999, 995
Slovakia 116, 112, 150, 155, 158
Slovenia 112, 113
South Africa 1020, 17737, 116, 112, 139
Spain 16, 085, 010, 012, 060, 112, 061, 062, 080, 091, 092
Sweden 116, 112,
Switzerland 140, 143, 1410, 145, 147, 18, 1600, 161, 162, 163, 1145, 116, 112, 117, 118, 1141, 1145
Turkey 122, 131, 132, 136, 140, 151, 155, 156, 157, 158, 159, 110, 112, 161, 168, 177
United Kingdom 080, 116, 100, 112,999, 195