VDI installation and connectivity in Zoom App

This post was most recently updated on July 28th, 2022

Installation and configuration of VDI

It is possible to deploy the VDI Client Host Installer through standard software and device management tools, such as Microsoft Intune or System Center Configuration Manager, by using the .msi file type. Plug-in installers are available for Microsoft Windows, Mac OS X, Linux and other platforms in the form of zipped or deb (debian, rpm) and .msi (windows), and can be similarly deployed through device management software.”

Note: VDI Client and Plug-in are both separate programs, and each one of them requires its own location to be installed.

Installing and configuring VDI requires certain prerequisites

  • Citrix XenDesktop, VMware Horizon, or Windows Remote Desktop can be used by organizations that use XenDesktop or VMware Horizon
  • Workspace at Citrix, Horizons at VMware, or AVD client at AVD or a remote browser at Windows

What is the process for installing or updating the VDI Client and Plugin

During the installation of the Virtual Desktop Infrastructure Client on the virtual desktop, it is known as the Host Installer. For maximum compatibility, it is highly recommended that the Host Installer is always installed and/or upgraded first.

It is not advisable to install the VDI plugin on a VDI desktop, instead it must be installed only on a device used to access the VDI, for example a thin client device or a local computer. In order to avoid any disruption of compatibility with the VDI Client, it is recommended to install and/or upgrade the plugin last.

Notes:

  • It is a prerequisite that your Virtual Desktop Agent (VDA), such as the Citrix Workspace client or VMware Horizons client, must be installed on the thin client or remote workstation before the Zoom Media plugin is installed. Plugins will be unable to be installed if this step is not taken.
  • The Citrix Workspace for Windows app from the Microsoft Store is not compatible with Zoom VDI, with Zoom VDI being the only Citrix Workspace application supported by Zoom VDI. In addition, Only Citrix Workspace from the Citrix website is supported for Zoom VDI.
  • A plugin that exceeds the release version of the VDI Client will not be able to connect to the VDI Client and will result in the client operating in fallback mode. It is strongly recommended that updates to VDI Clients are performed first, and then to plugins.

Is the VDI Client connected to the plugin, and if so, how do I confirm it?

VDI Clients and plugins both contain methods that can be used to detect whether or not they are connected to one another. In addition, they can identify the kind of connection made.

Make sure you are using the Zoom desktop client to verify

Zoom desktop clients provide users with access to their VDI statistics, which can be used to confirm connectivity. VDI tab displays diagnostic information in addition to the VDI server’s and plugin machine’s performance, as well as information about the connection between the VDI client and the plugin machine.

If you would like to know more, we suggest you read the Support article regarding accessing VDI statistics.

You can check this by using the plugin

As well as containing its own connection status, the plugin also has its own icon in the system tray that can be viewed to view its status. Click this icon to see the plug-in status. It is possible to verify that VDI connectivity is working from the bottom left corner of the screen by checking the status of the connection.

There are times when neither the client nor the plug-in’s connected status is shown, in which case, the client will operate in Fallback Mode without any media optimization.

Here are some frequently asked questions about VDI installation and connectivity

Can I use MSI switches with the VDI Client?

This VDI Host Installer is a file type of MSI program that utilizes the same switches as a standard MSI package for clients. It is mobile friendly and can use many standard software and device management tools such as Microsoft Intune and SCCM. Please refer to this article for a complete list of the Microsoft switches that Microsoft offers.

Can I configure Group Policy with the VDI Client?

With the VDI Client, GPO policy settings can also be applied through the default registry location, the same as the standard client (HKCU\Software\Policies\Zoom\etc). If you’ve preconfigured any GPO settings for the standard Zoom client, those settings should work with the VDI Client as well.

Are there additional configuration settings available?

Through the VDI Client Registry key, it is possible to change the behavior of the client for certain situations, such as how the client reacts in Fallback Mode or enabling or disabling certain features. In addition, there are other settings available to create alert messages, restrict the flow of data, place restrictions on optimizations, and more. You can refer to our VDI Client Registry Settings article for a detailed account of the registry keys and features available to you.

What is the best way to install or update the VDI Client?

Getting the latest version of the VDI Client is imperative as there are frequent feature upgrades to the VDI Client and the VDI Plugin. Users should always update the VDI Client first. In case of a failure to update the client before the plugin, the VDI Client will go into Fallback Mode if the client is not updated before the plugin is updated.

Is the VDI Plugin backwards compatible?

There are no backward compatibility issues with the plugin with older versions of Zoom Meeting. VDI Client’s version number must never be higher than or equal to that of the plugin.