Zoom error on macOS: You are unable to connect to Zoom
Please contact us if you are experiencing difficulties connecting to Zoom on your Mac OS device and receiving the error message “You are unable to connect to Zoom.”. You should also check your network connections and attempt to do so again. If the problem persists, follow these steps to uninstall and then reinstall Zoom.
This article covers:
- How to uninstall Zoom
- How to reinstall Zoom
Contents
- 1 How to uninstall Zoom
- 2 How to reinstall Zoom
- 2.1 Frequently Asked Questions
- 2.2 Why does Zoom keep saying unable to connect?
- 2.3 How do I fix error 5003 Zoom on Mac?
- 2.4 How do I get my Zoom to work on my Mac?
- 2.5 Is my Zoom blocked by a firewall or proxy?
- 2.6 How do I clear my Zoom cache on a Mac?
- 2.7 Why won’t the Zoom app open on my Mac?
- 2.8 Related articles
How to uninstall Zoom
- Click Go and then Applications from your desktop.
- Click Show package contents after right-clicking zoom.us.
- Select Contents, then Frameworks.
- Wait for the uninstallation to complete after double-clicking Zoom Uninstaller.
How to reinstall Zoom
- You can download our software from our Download Center.
- Click Download under Zoom Client for Meetings.
- Once the file has been downloaded, double-click it. A download folder will typically appear.
- Click Continue to run the installer.
- Specify the installation destination as follows:
- This installation will be performed for all users.
NOTE- To install for all users, you will need administrator credentials. - Only install for me
- This installation will be performed for all users.
- by clicking Continue.
- (Optional) If you would like to change the installation location, choose Change Install Location.
- Then click Install.
- (Optional) Enter the administrator credentials for the device if you choose Install for all users.
- Click Install.
- When the installation is complete, click Close.
Frequently Asked Questions
Why does Zoom keep saying unable to connect?
The app may remain in “connecting” mode for an extended period of time or, in the unlikely event that the app has timed out due to a network failure, please retry. If you are experiencing Can’t connect to our service, please check your network connection and retry, it could be an issue with your network connection, network firewall or your web security gateway settings.
How do I fix error 5003 Zoom on Mac?
Problem with AVG. When trying to connect to Zoom, you might see the error code 5003 if you have AVG antivirus on your device. You can disable AVG temporarily if you see the error code 5003. Your AVG settings will be restored once the Zoom meeting is over.
How do I get my Zoom to work on my Mac?
Using the Meeting ID to join a Zoom meeting
- Make sure you have downloaded and installed the Zoom software.
- Click on the Join button when the Zoom software is opened on your computer or mobile device.
- When you are asked to join a meeting, enter the Meeting ID in the “Join a Meeting” window.
- You will then be given the option to connect your computer’s speaker and microphone.
Is my Zoom blocked by a firewall or proxy?
You can check this by using the following steps:
You can use the Start menu to open the Windows Security program. Click on it.
2. Select Firewall & Network Protection from the list of choices.
3: Check the box next to Allow an app to access the firewall.
Zoom might be interpreted as a security threat by the software, preventing it from running. By clicking the Firewall tab in System Preferences -> Security & Privacy, you can temporarily disable your Mac firewall. The Mac’s firewall can be disabled by clicking the “Turn off Firewall” button.
How do I clear my Zoom cache on a Mac?
Follow these steps
- Launch the Zoom app on your Mac.
- Click on the Settings icon on the top right corner. You can also click Zoom > Preferences in the menu.
- Click Clear in the main window and select Zoom apps in the sidebar.
Why won’t the Zoom app open on my Mac?
In addition to disabling the Firewall on Mac, you should also try reinstalling Zoom to resolve the issues that are happening. The best way to do this is to navigate to the Security and Privacy tab in System Preferences on the Mac. Then simply click on ‘Turn Off Firewall’ to complete the process. Once your Mac has restarted, you will then be able to launch the Zoom application again.
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