Zoom Phone offers a large audio library where you can choose from. Add custom audio to your extensions’ audio prompts and greetings by recording it or uploading it. Usually, the audio prompts and greetings are played before calling is switched to another extension. Within your account, you may customize the audio for extensions. For more…

Zoom Phone does not support Polycom models which were manufactured before certain dates but were still in production at the time of the end of sale. Since they do not have factory-installed certificates, the devices fail the authentication process of certificates, which causes the devices to fail to register. For more information, visit the Polycom…

Voicemail PINs can be lengthened and made more complex by administrators. On a desk phone, voicemail PINs are required. Note: These settings can only be changed at the site level if you have multiple sites enabled. Changing these settings at the account level is the only option when multiple sites are disabled. Prerequisites for changing…

It is possible to receive Vimeo notifications via Zoom chat channels when there are new videos, groups, or projects on Vimeo through the Zoom chat app for Vimeo. Users can also search for videos in their account by filtering them based on recent uploads or by searching by the name of the video. The following…

Contents1 Troubleshooting log for macOS2 3 How to use the Zoom client for macOS3.1 How to locate the log folder Troubleshooting log for macOS Last Updated: April 8, 2022 After reporting a problem through the desktop client, the Support team may ask you to install a special troubleshooting package of Zoom to log more information about your…

Contents1 Installation and configuration of VDI2 Installing and configuring VDI requires certain prerequisites3 What is the process for installing or updating the VDI Client and Plugin4 Is the VDI Client connected to the plugin, and if so, how do I confirm it?4.1 Make sure you are using the Zoom desktop client to verify4.2 You can…