Do you know that ServiceNow and Zoom offer integrated IT service management (ITSM) solutions? ServiceNow users and agents now have the ability to make phone calls directly from the context of their instances and workflows to streamline the process of resolving tasks with Zoom Phone for ServiceNow. In order to streamline workflows, simplify IT support,…
The demand for in-person events may be on the rise, but at the same time, virtual and hybrid experiences are still in high demand. The key benefit of these events is not only that they are cost-effective compared to traditional conference venues, but they also allow event marketers to reach a much wider audience than…
The idea of work being something you do, rather than a place that you go, has become increasingly important to organizations and employees around the world. It has also led to a change in how we view the workplace because of this change in perspective. In our survey for the year 2022 conducted in partnership…
“Navigating Flexibility in the Post-Remote Work Era” Overview Demand for flexible work environments after the largest remote work experiment in history The need to effectively balance flexibility with collaboration and productivity An Opportunity for Reinvention The chance to build upon the current situation and shape the future of work Possibility to reassess, recalibrate, and reinvent…
When you’re having fun, it’s hard to believe the time has already flown by, so it’s hard to believe that we have reached one year since the launch of Zoom Events, our online event management management solution. Zoom Events, which was launched in July of 2021, was designed specifically with remote audiences in mind when…
There’s no better time to kick off the fall sports season than when school starts back, and we’re back with a round of exciting updates! There are many new features in this month’s release that will aid you in creating more equitable meeting experiences, engaging event attendees, and improving the customer experience at your events….
Protecting the Zoom Platform for Government Use As more and more government agencies adopt Zoom as their primary communications tool, ensuring the platform’s security has become increasingly important. In response to this growing need, Zoom has taken several steps to secure the platform for government use, including: Implementing robust encryption and security protocols: Zoom uses…
There is no way that things are going to get any better than this. In today’s world, hybrid work has become a reality, and it will remain so for some time to come. There! We said it! Frank Dickson writes that “Securing the Real World: Accelerating Collaboration, Minimizing Risk” is a white paper published by…
There are a lot of people today that have grown accustomed to the fact that everything can be accessed immediately in a world that is “always on.” The same is true for customer service departments where resolving issues in a timely and professional manner is expected. When a customer support team is switching between multiple…
A report recently released by Wainhouse Research provides a close look at Zoom Whiteboard in a comprehensive way. As part of Zoom’s all-new whiteboard experience, Zoom Whiteboard allows your teams to develop ideas and collaborate on a persistent canvas that can be expanded and used to bring your next big idea to life with your…
