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Please check the meeting host’s chat settings. You cannot chat in a meeting if the chat feature is turned off. Even if the participant’s chat function is on, if the meeting host’s chat is off, you cannot chat in the meeting. Use the following method to turn on the meeting host chat feature: Turn on…
Some versions of Kaspersky anti-virus software, in particular Kaspersky Internet Security 2015, block the use of cameras in Zoom. The application settings of the Kaspersky software allow you to change the access to the application’s webcam. If you are using Kaspersky Endpoint Security, you can exclude Zoom from scanning so that Kaspersky does not block the…
If you hold a Zoom meeting using H.323 / SIP devices in your company besides ZoomRooms, you can easily call out to H.323 / SIP devices. First, the administrator needs to create an H.323 / SIP room. Users can select and call out the H.323 / SIP room set by the administrator. This article explains the…
Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom client problems on Windows, follow these steps: Procedure Right-click the Windows icon and click Task Manager. Under Application, double-click Zoom Meeting. At least two items are displayed in the Zoom meeting….
The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an existing ticket. In the troubleshooting version, Zoom support on the computer is not available and you do not have access to engineering. Procedure Download the…
You will be prompted to allow others to remotely control your desktop with the Zoom desktop client. You can use the microphone and camera with Zoom by clicking OK on the first request . This is due to the enhanced security and increased privileges in Mac OS 10.14 Mojave, which will prompt you for permission to use the microphone…
Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem. Open the Finder, select Move , then select Move to Folder . For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log. For Office 365/2016 version 15x: Enter “~ / Library / Containers…
In the Mac OS Spotlight search, enter Console to search for user diagnostic reports. Related article PC troubleshooting log Using Zoom Client and Zoom Rooms on Mac OS 10.14 Mojave Error: When attending a meeting (104201) Dump file generation on Windows After starting up your PC / Mac Mini, Zoom Room will start up automatically. Can I change…
Zoom can be configured as a standard LTI provider. Zoom supports LTI v1.1.1 and has been tested with Moodle , Canvas , Desire2Learn , Blackboard . Requirements before starting LTI You must be in Education, Business, API, or Enterprise Plan. The Zoom administrator needs to configure Zoom as an LTI tool provider in LMS.Note: Be aware of who shares the key / secret. General use case of LTI The teacher schedules an active…
Active Directory Federation Services (ADFS) allows you to set up your account to log in with single sign-on (SSO). You can use SAML mapping to assign user licenses, groups, and roles based on ADFS settings. For more information on single sign-on, please click here . Prerequisites Zoom’s Business or Education account with an approved vanity URL ADFS server access…
