Why Audio NOT working on Android or iOS devices for Zoom App: best solution in 2024

When you join a Zoom meeting on the Zoom mobile app for iOS or Android, you may have microphone or speaker problems. You should try these troubleshooting steps to resolve the issue.

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The following prerequisites must be met in order to troubleshoot audio on iOS or Android:

You can download Zoom for iOS and Android devices (available on Apple App Store and Google Play)

How do I troubleshoot speaker issues and fix them?

The following steps will help you troubleshoot if you are unable to hear other participants in a Zoom meeting.

  • Make sure that you have the speakers turned on. To turn on your speaker, you will need to tap the icon in the top left-hand corner of your screen if it is turned off:
  • Press the volume buttons on your phone or tap the notification panel to increase the sound volume. Even if your device’s volume is set to vibrate or mute even when your speaker is turned on, it may still be set to muffle or mute the speaker.
  • I suggest you use headphones.
  • Turn off your device and restart it.
  • Make sure Zoom is re-installed from the Google Play Store or Apple App Store.

Problems with the microphone: Troubleshooting

Using the Zoom mobile app, click here to follow these steps in order to troubleshoot any issues you may be experiencing with your microphone:

  • If you are using a microphone, please ensure that it isn’t muted. It is possible to unmute yourself in the meeting control panel by tapping the muted Audio icon:The host might have muted you when you entered the meeting, if you are still muted. You can ask the host to unmute you by sending him a chat message.
  • Make sure that the audio is connected to your mobile device. There is an icon that says Join Audio in the meeting controls. It can be clicked on and you will be able to choose Call Over Internet. In the event that you are prompted to allow Zoom access to your microphone, please do so.
  • You may also want to try using headphones with a microphone.

Allow Zoom to access your device’s microphone

  • In order to do this, you will have to make sure Zoom is allowed access to your device’s microphone.
    • iOS: Using an iOS device, go to Settings > Privacy > Microphone and toggle the Zoom option on.
    • Android: Go to Settings > Apps & notifications > App permissions or Permission Manager > Microphone and switch on the toggle for Zoom.
  • Please make sure there are no other applications that are using the microphone at the same time.
    • iOS: To find out which apps are currently running on your iOS device, double-tap the “Home” button. When an app needs to be closed, swipe up.
    • AndroidThe multitask button on Android devices (typically located in the bottom-right corner of the screen) allows you to view apps that are currently running. You can close an app by swiping left or right.
  • Make sure your device is restarted after closing an app.
  • You can reinstall Zoom from the Apple App Store or the Google Play Store.

Solution at a glance: how can I work Audio on Android or iOS devices for Zoom App

  • For troubleshooting audio issues on iOS in Zoom:

  1. Ensure sound isn’t muted in the meeting (look for a gray volume icon).
  2. Increase volume on your iOS device.
  3. Try using earphones to check if others can hear you.
  4. Restart your iOS device.
  5. Reinstall Zoom from the App Store if issues persist
  • To troubleshoot microphone issues on Zoom for iOS:

  1. Ensure microphone isn’t muted; host may have muted you.
  2. Check if iOS device microphone is connected.
  3. Test with earphones to check if others can hear you.
  4. Grant Zoom microphone access in “Settings >> Zoom.”
  5. Close other apps using the microphone.
  6. Restart iOS device.
  7. Reinstall Zoom from the App Store.
  8. If issues persist, create a support ticket with device model and iOS version.
  • For troubleshooting audio issues on Android in Zoom:

  1. Increase speaker volume on your device.
  2. Test with earphones to check if you can hear others.
  3. Restart your Android device.
  4. Reinstall Zoom from the Play Store if problems persist.
  • To troubleshoot microphone issues in Zoom on Android:

  1. Check if microphone is muted; host may have muted you.
  2. Ensure microphone is connected to the meeting.
  3. Test with headphones to see if others can hear you.
  4. Grant Zoom microphone permission in “Settings >> Application Manager >> Zoom.”
  5. Close any apps using the microphone.
  6. Restart your Android device.
  7. Uninstall Zoom via Application Manager and reinstall from Play Store if needed.

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Frequently Asked Questions

1. Why  Audio not working on my Zoom app for Android or iOS devices?

  • There could be several reasons why your audio isn’t working on the Zoom app. Common issues include device settings, app permissions, network problems, or software glitches.

2. How can I fix audio issues on my Android or iOS device while using the Zoom app?

  • Start by checking if your device’s audio settings are properly configured. Ensure that the Zoom app has permission to access your device’s microphone. Also, check your network connection and try restarting the app.

3. My microphone works fine on other apps, but not on Zoom. What should I do?

  • If your microphone works with other apps but not on Zoom, try reinstalling the Zoom app. Sometimes, app updates or software conflicts can cause audio issues. Reinstalling the app might resolve the problem.

4. I can hear others, but they can’t hear me during Zoom meetings on my mobile device. How do I troubleshoot this?

  • First, check if your microphone is muted within the Zoom app. If not, try unplugging and re-plugging any external microphones. Also, ensure that your device’s operating system is up to date and that the Zoom app is updated to the latest version.

5. What should I do if I encounter audio lag or distortion during Zoom calls on my Android or iOS device?

  • Audio lag or distortion can occur due to network issues or insufficient device resources. To troubleshoot, try switching to a different network connection (Wi-Fi or cellular data) or closing any background apps that might be consuming resources. You can also try restarting your device to refresh its system resources.

6. Why does Zoom audio work inconsistently on my mobile device, sometimes it’s fine, and other times it’s not?

  • Inconsistent audio performance could be related to various factors such as network congestion, device performance issues, or software bugs. Ensure that you have a stable internet connection and try restarting your device before joining Zoom meetings to improve consistency.

7. Are there any specific settings within the Zoom app that I should adjust to troubleshoot audio problems on my Android or iOS device?

  • Yes, within the Zoom app settings, you can check and adjust the audio settings. Make sure that the correct microphone is selected, and the volume levels are appropriately configured. You can also try toggling options like “Automatically adjust microphone volume” to see if it improves audio performance.

8. Could recent updates to my device’s operating system affect the audio functionality of the Zoom app?

  • Yes, updates to your device’s operating system can sometimes cause compatibility issues with apps like Zoom. If you’re experiencing audio problems after a recent OS update, check for any available updates to the Zoom app in the respective app store. Developers often release patches to address compatibility issues with new OS versions.

9. I’ve tried all troubleshooting steps, but I’m still experiencing audio issues on the Zoom app. What should I do next?

  • If you’ve exhausted all troubleshooting steps and are still encountering audio problems on the Zoom app, consider reaching out to Zoom’s customer support for further assistance. Provide them with details about your device, the nature of the issue, and any steps you’ve already taken to troubleshoot. They may be able to offer additional guidance or escalate the issue for resolution.

 


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