Create spindump file on Mac in Zoom App

Create spindump file on Mac in Zoom App

The spindump file samples the process user stack and kernel stack on a Mac system. This is useful if your program is hanging, crashing, or not working well. How to create a Spindmp file Applications >> utility is in the – Activity Monitor Open.   Select zoom.us, open the [Settings] menu, and select [ Run Spindmp].    Wait for the spin dump file to … Read more

PC troubleshooting log for Zoom App

PC troubleshooting log for Zoom App

The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an existing ticket. In the troubleshooting version, Zoom support on the computer is not available and you do not have access to engineering. procedure Download the … Read more

Mac Outlook Plug-in Troubleshooting Log for Zoom App

Mac Outlook Plug-in Troubleshooting Log for Zoom App

  Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem. Open the Finder, select Move , then select Move to Folder . For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log. For Office 365/2016 version 15x: Enter “~ / Library / … Read more

Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App

Error: "Cannot continue. Application format (authorization code) is incorrect" in Zoom App

This post was most recently updated on June 21st, 2021 When joining a meeting or webinar using Internet Explorer If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run: Perform the following steps to resolve this issue: Open Internet Explorer. Select [ Internet Options ] from the [ Tool ] menu . … Read more

Allow camera with Kaspersky in zoom app

Allow camera with Kaspersky in zoom app

This post was most recently updated on June 21st, 2021 Some versions of Kaspersky anti-virus software, in particular Kaspersky Internet Security 2015, block the use of cameras in Zoom. The application settings of the Kaspersky software allow you to change the access to the application’s webcam. If you are using Kaspersky Endpoint Security, you can exclude … Read more