Why, I can’t chat during zoom meeting
Rahul Gupta Please check the meeting host’s chat settings. You cannot chat in a meeting if the chat feature is turned off. Even if the participant’s chat function is on, if the…
Trouble Shooting
Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App
Zoom Help When joining a meeting or webinar using Internet Explorer If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run:…
Error: When joining a zoom meeting (104201)
Error 104201 Cause: This error occurs when the network connection is weak or disconnected. Troubleshooting procedure Please check the network connection. Please check the connection of Wi-Fi. If you still…
Allow camera with Kaspersky in zoom app
Some versions of Kaspersky anti-virus software, in particular Kaspersky Internet Security 2015, block the use of cameras in Zoom. The application settings of the Kaspersky software allow you to change…
Dump file generation on Windows in zoom app
Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom…
Create spindump file on Mac in Zoom App
The spindump file samples the process user stack and kernel stack on a Mac system. This is useful if your program is hanging, crashing, or not working well. How to…
PC troubleshooting log for Zoom App
The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an…
Troubleshooting log of Outlook plug-in on PC for Zoom App
We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting…
Mac Outlook Plug-in Troubleshooting Log for Zoom App
Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case…