When joining a meeting or webinar using Internet Explorer If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run: Perform the following steps to resolve this issue: Open Internet Explorer. Select [ Internet Options ] from the [ Tool ] menu . [ Security Select the tab [ Trusted sites and select]. [ Custom Level and select]. … Read more
Error 104201 Cause: This error occurs when the network connection is weak or disconnected. Troubleshooting procedure Please check the network connection. Please check the connection of Wi-Fi. If you still can not attend Zoom Meeting, please connect to the LAN and check if you can connect to the Internet. If the problem persists, please send a request to Zoom . … Read more
Some versions of Kaspersky anti-virus software, in particular Kaspersky Internet Security 2015, block the use of cameras in Zoom. The application settings of the Kaspersky software allow you to change the access to the application’s webcam. If you are using Kaspersky Endpoint Security, you can exclude Zoom from scanning so that Kaspersky does not block the … Read more
Please check the meeting host’s chat settings. You can not chat in a meeting if the chat feature is turned off. Even if the participant’s chat function is on, if the meeting host’s chat is off, you can not chat in the meeting. Use the following method to turn on the meeting host chat feature. … Read more
Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom client problems on Windows, follow these steps: Procedure Right-click the Windows icon and click Task Manager. Under Application, double-click Zoom Meeting. At least two items are displayed in the Zoom meeting. … Read more
The spindump file samples the process user stack and kernel stack on a Mac system. This is useful if your program is hanging, crashing, or not working well. How to create a Spindmp file Applications >> utility is in the – Activity Monitor Open. Select zoom.us, open the [Settings] menu, and select [ Run Spindmp]. Wait for the spin dump file to … Read more
The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an existing ticket. In the troubleshooting version, Zoom support on the computer is not available and you do not have access to engineering. Procedure Download the … Read more
We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting is complete, the Support team might ask you to install a special troubleshooting package for the Outlook add-in. As soon as you have recreated the … Read more
Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem. Open the Finder, select Move , then select Move to Folder . For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log. For Office 365/2016 version 15x: Enter “~ / Library / Containers … Read more