Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App

Error: "Cannot continue. Application format (authorization code) is incorrect" in Zoom App

This post was most recently updated on July 23rd, 2022 When joining a meeting or webinar using Internet Explorer If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run:   Perform the following steps to resolve this issue: Open Internet Explorer. Select [ Internet Options ] from the [ Tool ] … Read more

Allow camera with Kaspersky in zoom app

Allow camera with Kaspersky in zoom app

This post was most recently updated on July 22nd, 2022 Some versions of Kaspersky anti-virus software, in particular Kaspersky Internet Security 2015, block the use of cameras in Zoom. The application settings of the Kaspersky software allow you to change the access to the application’s webcam. If you are using Kaspersky Endpoint Security, you can exclude … Read more

Dump file generation on Windows in zoom app

Dump file generation on Windows in zoom app

This post was most recently updated on September 27th, 2022 Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom client problems on Windows, follow these steps: procedure Right-click the Windows icon and click Task Manager. … Read more

Create spindump file on Mac in Zoom App

Create spindump file on Mac in Zoom App

This post was most recently updated on July 21st, 2022 The spindump file samples the process user stack and kernel stack on a Mac system. This is useful if your program is hanging, crashing, or not working well. How to create a Spindmp file Applications >> utility is in the – Activity Monitor Open.   Select zoom.us, open the [Settings] menu, and select [ … Read more

PC troubleshooting log for Zoom App

PC troubleshooting log for Zoom App

This post was most recently updated on September 24th, 2022 The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an existing ticket. In the troubleshooting version, Zoom support on the computer is not available and … Read more

Troubleshooting log of Outlook plug-in on PC for Zoom App

Troubleshooting log of Outlook plug-in on PC for Zoom App

This post was most recently updated on September 24th, 2022 We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting is complete, the Support team might ask you to install a special troubleshooting package for … Read more

Mac Outlook Plug-in Troubleshooting Log for Zoom App

Mac Outlook Plug-in Troubleshooting Log for Zoom App

This post was most recently updated on September 24th, 2022   Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem. Open the Finder, select Move , then select Move to Folder . For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log. … Read more