Trouble Shooting

Dump file generation on Windows in zoom app

Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom client problems on Windows, follow these steps: procedure Right-click the Windows icon and click Task Manager. Under Application, double-click Zoom Meeting. At least two items are displayed in the Zoom meeting. …

Dump file generation on Windows in zoom app Read More »

Create spindump file on Mac in Zoom App

The spindump file samples the process user stack and kernel stack on a Mac system. This is useful if your program is hanging, crashing, or not working well. How to create Spindmp file Applications >> utility is in the – Activity Monitor Open. Select zoom.us, open the [Settings] menu , and select [ Run Spindmp].  Wait for the spin dump file to be generated.  Select Save , …

Create spindump file on Mac in Zoom App Read More »

Troubleshooting log of Outlook plug-in on PC for Zoom App

  Download the latest troubleshooting version of the Outlook Plugin provided by Support. Double-click the file and follow the installation instructions. Open Outlook (or close and reopen it) and try to reproduce If you do not see the plug-in , see Using the Microsoft Outlook Plug-in . Once the problem is reproduced, open Windows Explorer. …

Troubleshooting log of Outlook plug-in on PC for Zoom App Read More »

Mac Outlook Plug-in Troubleshooting Log for Zoom App

  Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem. Open the Finder, select Move , then select Move to Folder . For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log. For Office 365/2016 version 15x: Enter “~ / Library / …

Mac Outlook Plug-in Troubleshooting Log for Zoom App Read More »

Linux troubleshooting log for Zoom App

  Download the installation package from the link provided by the support team. Install the package if necessary. Most versions can be installed from the software center. See the installation instructions for each Linux file type and flavor . Log in to a new Linux client and run the same test case to reproduce the problem. End the meeting Open a …

Linux troubleshooting log for Zoom App Read More »