Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App
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Error: “Cannot continue. Application format (authorization code) is incorrect” in Zoom App

When joining a meeting or webinar using Internet Explorer If you receive the following error, follow these steps to add Zoom as a trusted site and allow it to run:   Perform the following steps to resolve this issue: Open Internet Explorer. Select [ Internet Options ] from the [ Tool ] menu . [ Security Select the tab [ Trusted sites and select]. [ Custom Level and select]….

Error: When joining a zoom meeting (104201)
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Error: When joining a zoom meeting (104201)

Error 104201 Cause: This error occurs when the network connection is weak or disconnected. Troubleshooting procedure Please check the network connection. Please check the connection of Wi-Fi. If you still can not attend Zoom Meeting, please connect to the LAN and check if you can connect to the Internet. If the problem persists, please send a request to Zoom .  …

Allow camera with Kaspersky in zoom app
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Allow camera with Kaspersky in zoom app

Some versions of Kaspersky anti-virus software, in particular Kaspersky Internet Security 2015, block the use of cameras in Zoom. The application settings of the Kaspersky software allow you to change the access to the application’s webcam. If you are using Kaspersky Endpoint Security, you can exclude Zoom from scanning so that Kaspersky does not block the…

Dump file generation on Windows in zoom app
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Dump file generation on Windows in zoom app

Dump files can be used to diagnose problems with Zoom clients if they frequently hang or crash. If you need to generate and send a dump file to diagnose Zoom client problems on Windows, follow these steps: Procedure Right-click the Windows icon and click Task Manager. Under Application, double-click Zoom Meeting. At least two items are displayed in the Zoom meeting….

Create spindump file on Mac in Zoom App
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Create spindump file on Mac in Zoom App

The spindump file samples the process user stack and kernel stack on a Mac system. This is useful if your program is hanging, crashing, or not working well. How to create a Spindmp file Applications >> utility is in the – Activity Monitor Open.   Select zoom.us, open the [Settings] menu, and select [ Run Spindmp].    Wait for the spin dump file to…

PC troubleshooting log for Zoom App
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PC troubleshooting log for Zoom App

The Zoom troubleshooting package contains log files to help Zoom engineers investigate problems. After reproducing the problem, these files need to be sent to the Zoom Support Agent using an existing ticket. In the troubleshooting version, Zoom support on the computer is not available and you do not have access to engineering. Procedure Download the…

Troubleshooting log of Outlook plug-in on PC for Zoom App
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Troubleshooting log of Outlook plug-in on PC for Zoom App

We recommend that you install the special troubleshooting package provided by our Support team to help Zoom engineers find out more about your issue and track your progress. When troubleshooting is complete, the Support team might ask you to install a special troubleshooting package for the Outlook add-in. As soon as you have recreated the…

Mac Outlook Plug-in Troubleshooting Log for Zoom App
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Mac Outlook Plug-in Troubleshooting Log for Zoom App

Download the troubleshooting application provided by Support. Double-click the file and open it according to the instructions. Log in to the new Mac Outlook plug-in and repeat the same case to reproduce the problem. Open the Finder, select Move , then select Move to Folder . For Outlook 2011: Enter /Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log. For Office 365/2016 version 15x: Enter “~ / Library / Containers…