Agents will have access to detailed information regarding active or closed engagements on the Engagement tab. This includes, for example, the queue the customer was routed through, as well as entries made by other agents about this customer during past engagements. If you are looking at an active engagement, you are also able to choose…

There is no need for users to manually enter the meeting passcode when a Zoom Room joins a scheduled meeting from its meeting list. Bypass the passcode when joining meetings from the meeting list in Zoom Rooms simplifies the process of giving the room quicker access to its upcoming meeting. Also, when the meeting invitation is…

The Start widget can be edited by the admin of the contact center. As the entry point to a flow containing voice, video, chat, or SMS, the Start widget serves as a point of entry for the user. For example, you can set the Start widget as an entry point by assigning a phone number…

Using this feature, you can move a number from other carriers to your Zoom Phone account in case the number is already active. Note: The APAC region supports the portability of local numbers. Only New Zealand and Australia support portability of toll-free numbers. Mobile numbers cannot be ported in APAC. Check out our list of…