Setting up call delegation in Zoom App
Zoom Help The use of call delegation (also known as the appearance of a shared line) can be seen as a simple way for people to use their phones to assign other…
July 2022
Setting up and using group call pickup in Zoom App
The capability of group call pickup allows members of the organization to pick up inbound calls for other members of the organization without the need for them to access the…
Changing shared line group settings in Zoom App
Shared line groups can be configured to display a different name, use an extension number, and have different hours of operation. Prerequisites for changing shared line group settings A shared…
Setting up shared line groups in Zoom App
Administrators can share a phone number and extension with a group of users or common areas. Voicemail and direct phone numbers for the shared line group are available to all…
Setting up and using the call queue pickup code in Zoom App
It is easy for phone users to answer calls that are currently awaiting in a call queue by using a call queue pickup code. In order to receive call queue…
Changing call queue settings in Zoom App
Changing call queue settings It is possible to change the settings of each call queue after you have created the call queues. For more information about call queues, please refer…
Creating a dial-by-name directory in Zoom App
By entering a first or last name, callers will be able to search a site’s phone directory for people who share the same first or last name. The caller is…
Changing auto receptionist settings in Zoom App
Once you have created auto receptionists, you will be able to set the settings for each one individually. For more information, please refer to the article about auto receptionists. Note:…
Managing auto receptionists in Zoom App
A telephone receptionist answers the phone by playing a personalized recording and routes the call to the appropriate party, call queue, common area phone, or voicemail. The auto receptionist can…
Comparison of call routing methods in Zoom App
As can be seen from the table below, the main call routing methods are compared in terms of their features. It is possible for Zoom Phone systems to route inbound…