Setting up and using the call queue pickup code in Zoom App
Zoom Help It is easy for phone users to answer calls that are currently awaiting in a call queue by using a call queue pickup code. In order to receive call queue…
Zoom Help
Changing call queue settings in Zoom App
Changing call queue settings It is possible to change the settings of each call queue after you have created the call queues. For more information about call queues, please refer…
Creating a dial-by-name directory in Zoom App
By entering a first or last name, callers will be able to search a site’s phone directory for people who share the same first or last name. The caller is…
Changing auto receptionist settings in Zoom App
Once you have created auto receptionists, you will be able to set the settings for each one individually. For more information, please refer to the article about auto receptionists. Note:…
Managing auto receptionists in Zoom App
A telephone receptionist answers the phone by playing a personalized recording and routes the call to the appropriate party, call queue, common area phone, or voicemail. The auto receptionist can…
Comparison of call routing methods in Zoom App
As can be seen from the table below, the main call routing methods are compared in terms of their features. It is possible for Zoom Phone systems to route inbound…
Changing business hours and overflow settings in Zoom App
For extensions, administrators have the ability to change the following default settings for business hours and overflows. Note: You are only able to change these settings at the site level…
Yealink assisted provisioning guide in Zoom App
Please follow the sections below in order to provision a Yealink phone that supports zero touch provisioning if you are having issues with it or your phone does not support…
Using the audio library to customize audio in Zoom App
In Zoom Phone’s audio library, Zoom Phone admins and users have the option of selecting, recording, or uploading their own custom audio. If you would like a quick and easy…
Accessing and sharing call recordings in Zoom App
There is an option for account owners and admins to access recordings of all calls made by their users or queues of users. Also, it is possible for you to…