Changing business hours and overflow settings in Zoom App

For extensions, administrators have the ability to change the following default settings for business hours and overflows.


You are only able to change these settings at the site level if you have multiple sites enabled. You can only change the settings of multiple sites that have been disabled at the account level if you have multiple sites disabled.

Prerequisites for managing default business hours and settings

  • There are three types of accounts available: Professional, Business, and Education
  • Ownership of an account or admin privileges on the account
  • A license for Zoom Phones is required

How to change default business hours and overflow

  1. To access the Zoom web portal, you will need to sign in as the owner or administrator of the account.
  2. Click on Phone System Management in the navigation menu, and then click on Company Info in the drop-down list.
  3. According to whether you have more than one site, you can choose from one of these options:
    • Click on the name of the site you wish to edit when you have enabled multiple sites, and then click the Settings tab if you have enabled multiple sites.
    • Click Account Settings if you wish to disable multiple sites at the same time.
  4. In the Hours section, change these settings:
    • Default Business Hours:When you click on Edit, you will be able to set the default business hours for users of the phone, Zoom Rooms, and phones in communal areas. In addition, phone users will have the option of changing their specific business hours from the default business hours. The business hours can also be extended beyond 11:30 PM if you wish. Phone users who work night shifts might be able to use this feature.
    • In the event of overflow during business hours, closed hours, or holidays, the default overflow will be as follows:It is possible to set default overflows for phone users, call queues, and shared line groups during business hours, holidays, and closed hours.
      • Forward to voicemail: The call will be routed to the voicemail box.
      • Allow callers to reach an operator: The operator can be reached by pressing 0 or the user can leave a voicemail message by pressing 1. Any phone, call queue, automatic receptionist, shared line group, or phone user can be set as the operator of the line.
    • Default Holiday Hours: You have the option of defining certain days as holidays for all users of the phone system, Zoom Rooms, the common area phones, auto receptionists, call queues, and shared line groups in your company by clicking Set or Edit. During holidays, you can customize how your calls are routed so that you have a better experience. The caller could be directed directly to voicemail or a customized message could be played, for example, to inform the caller that the office will be away on holidays for the next few days.

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Frequently Asked Questions


How do I change business hours in Zoom?

You will be able to edit the settings by clicking on the Edit button under the Settings tab. Select the Edit button to the left of the Call Handling section, located under the Business Hours or Closed Hours section. It is possible to edit the call handling settings for Holiday Hours by selecting Manage next to Holiday List & Call Handling and checking the appropriate holiday on the Holiday List & Call Handling page, then clicking Edit next to Call Handling once you have selected the appropriate holiday on the Holiday List & Call Handling page.

How do I set the hour on my Zoom Phone?

In order to access the settings for call handling, follow these steps:

  1. The Zoom web portal can be accessed by clicking the link below and logging in.

  2. Choose Phone System Management from the navigation menu, then select Users & Rooms from the drop-down menu.

  3. To adjust the settings for the phone user for whom you want to make changes, click on the name of the user.

  4. There is a tab called User Settings that you can click on.

  5. It is possible to change the hours of your business on the Business Hours or Closed Hours page if you click Edit next to Call Handling.

How do I change my availability on Zoom app?

You need to sign in in order to access Zoom Desktop Client. When viewing your profile picture, click the arrow next to it. Then click the Settings button. In the Chat Settings section, check the box that says I will change my status to “Away” if I have not logged in for a period of time after I have selected “Away”.

How do you change the time on a Zoom meeting?

In the Meetings tab, click the Upcoming tab, and then select the meeting you want to edit. Click Edit at the bottom of the page after you select the meeting you want to edit. If the meeting is available for editing, you can start the meeting at any time as long as it is available for editing, so if the time is incorrect, you can easily make the necessary changes. The time of the meeting does not have to be updated, since you can start the meeting at any time, so you do not need to update it.

Where is phone system management in Zoom?

Register on the Zoom website and log in to your account. Having selected Phone System Management from the navigation menu, you will be able to choose Users & Rooms from the menu that appears when you click on it.

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