Call queue management in Zoom Phone
Zoom Help Overview Call queues can be used to route incoming calls to user groups. For example, you can transfer a call to an office billing, sales, or customer service representative. Each…
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Change Zoom Phone account level settings
overview Administrators can change the account-level settings that apply to all Zoom Phone extensions in the account (phone users, call queues, auto-reception, and common area phones). Content of this article:…
View Call Quality Dashboard in Zoom Phone App
overview The Call Quality Dashboard allows you to see the overall quality of your voice calls and filter your data by extension ( phone users , shared area phones ,…
Manage company representative number and caller ID name in Zoom Phone
Overview If you are a Zoom account owner or administrator, you can view or change the company representative number you selected during initial setup. The company representative number can be…
Bulk import and update of Zoom phone users
Overview As a Zoom account owner or administrator, if you want to assign more than 100 Zoom Phone licenses to an existing user, you can assign the licenses in bulk.…
Emergency contact settings and calls in Zoom Phone
Overview The emergency contact is the address provided to the first responder when calling an emergency call. You must add an emergency contact to your account before you can purchase…
Manage multiple sites in Zoom Phone
overview By using the site, you can organize the telephone users in your organization. For example, you can create multiple sites based on your office location. Here are the benefits…
View Zoom Phone user and call queue usage reports
overview The Zoom Phone Usage Report displays usage data for call queues or Zoom Phone users over a specific time period . You can output up to 100,000 call records…
Management of automatic reception in Zoom Phone
overview Auto-receipt answers the call with a personalized recording and is forwarded to the phone user , call queue , common area phone , or voicemail. Set up automatic reception…
Creating an Interactive Voice Response (IVR) System in Zoom App
overview Account owners, administrators, and auto-reception operators can transfer auto-reception to an interactive voice response (IVR) system. In the IVR system, the caller can use the dial pad to select…