Frequently asked questions about India’s e-mandate directive in Zoom App

Frequently asked questions about India’s e-mandate directive

There will be an e-mandate directive coming into effect for recurring payments using India Bank Cards from October 1, 2021, which is a directive taken by the Reserve Bank of India (RBI). The next time they make a recurring payment using an India bank debit or credit card will be on October 1, 2021, when they should use PayNow for their recurring payment.

Why are these changes happening?

Continuing payments or subscriptions are also covered by the Reserve Bank of India’s (RBI) electronic mandate directive to the issuing banks, card networks, Unified Payments Interface (UPI), and Prepaid Payment Instruments (PPI) issuers. It is anticipated that the directive will be implemented at the beginning of October 2021 (Indian Standard Time).

Who will this change affect?

In response to this directive, everyone who uses a debit or credit card issued by an Indian bank as a means of payment (including 3DS cards) may be affected.

How can I pay my invoice?

We also provide a PayNow link that can be used to pay a failed payment on an invoice. Just click on it, enter your account number and invoice number, and pay the invoice that you have not paid.

Your account number or invoice number can be found by using the following steps:

  1. You will need to sign into the Zoom web portal.
  2. From the navigation bar, click Account Management, followed by Billing.
  3. To download your outstanding invoice, click the Invoice History tab on the top right of the page, which will contain the account number as well as the invoice number.
  4. In order to process your payment, please click this PayNow link.
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How do I purchase additional Zoom products?

The sales team can assist you if you experience difficulty using the payment processor for additional licenses or products you have a dedicated account executive for. Unless you are working with a dedicated account executive, please contact Billing Support if you do not have one.

How can I stay informed?

The Zoom team will be sending you instructions regarding how to verify your payment information in the upcoming weeks. We will make sure to keep this article updated.