Adding and managing Zoom contacts in Zoom App
In the All Contacts section of your Zoom contacts directory, you will find internal contacts that are part of the same Zoom account and organization. Users who own a Zoom Pro account or higher can turn off the setting Company Contacts in the IM settings of their account so that they will not see everyone who is part of the same Zoom account. Admins and owners of accounts can also choose to allow their users to chat with external contacts or to add them to their account.
By specifying the email address of any external Zoom user, you can add them as a contact within Zoom. If your contact request is approved, then you will be able to chat, share images and files, and meet in real time once the contact request has been approved. There will be an invitation sent to that email address if you add it to Zoom that is not associated with a Zoom account.
Furthermore, you are able to link your Zoom account with another Zoom account so you become a part of the same organization, and sync your contacts with third-party services. You can also view your contacts in Zoom mobile app. You can also use channels to communicate with your friends in a group setting. If a channel member is not in your contacts directory, then you are unable to send direct messages to them unless they are in your contact directory.
Note: Your external contacts can be viewed and removed by your admins at any time.
Contents
- 1 Prerequisites for adding and managing contacts
- 2 Windows | macOS
- 3 Linux
- 4 Android | iOS
- 4.1 How to add a new contact
- 4.2 How to approve a contact request
- 4.3 How to star a contact
- 4.4 Frequently Asked Questions
- 4.5 How do I organize my Zoom contacts?
- 4.6 Where is the contact list in Zoom?
- 4.7 How do I let Zoom access my contacts?
- 4.8 How do I edit Zoom Contacts?
- 4.9 What is Zoom Contact Center?
- 4.10 Related Articles
Prerequisites for adding and managing contacts
- It is recommended that you download the Zoom desktop client for Windows, macOS, or Linux, version 5.5.0 or higher
- The Zoom mobile app is available for iOS and Android devices, and it requires version 5.5.0 or higher
Windows | macOS
How to add a new contact
- Start Zoom on your desktop and sign in with your Zoom account.
- Choose Contacts from the tab on the left side of the screen.
- Then select Invite a Zoom contact from the list that appears when you click the add button.
- If you want to add a contact, you need to enter their email address.
- Then click the Invite button.
- If you have any more contacts, repeat this process with them as well.
How to approve a contact request
As soon as you do not have their approval, you will not be able to meet with them instantly or chat with them.
- Open the Zoom client on your computer and sign in.
- Select the Chat tab from the menu.
- You can find the contact request button at the top of the left-side chat panel.
- The contact will be added to your list as soon as you click on Accept.
There will now be a new contact listed under External Contacts for both users under the Contacts tab of the Contacts application.
How to star a contact
A star can be assigned to a contact, which will place it under the STARRED section of the chat panel, making it easy for you to access them quickly.
You can star a contact by searching for it using the following steps:
- Please sign in to the Zoom client by clicking the button below.
- If you are looking for a specific contact, use the search bar to find it.
- The chat thread between you and the contact can be viewed by clicking the contact’s name.
- The star button can be clicked by clicking on it.
If the contact has been marked as “starred”, it will appear under the tabs Phone, Chat, and Contacts in the Starred section.
Using the search function of the contacts directory, you can star a contact by following these steps:
- Log into the Zoom client by using your email address and password.
- Select the Contacts tab on the left side of the screen.
- You can star a contact by clicking on the contact you want to star.
- By clicking the star icon beside the contact’s name, you will be able to rate the contact.
Under the Phone, Chat, Contacts tabs, you will find the contact in the Starred sections, to be found under the Starred section.
It is also possible to star contacts using your call history if you have a Zoom Phone license.
Linux
How to add a new contact
- Start Zoom on your desktop and sign in with your Zoom account.
- Choose Contacts from the tab on the left side of the screen.
- You can choose to invite a Zoom contact by clicking the add button and selecting Invite a Zoom contact.
- In order to add a contact to your account, you will need to enter their email address.
- To invite someone, click the Invite button.
- If there are any additional contacts to be added, repeat the process
How to approve a contact request
As soon as you do not have their approval, you will not be able to meet with them instantly or chat with them.
- Open the Zoom client on your computer and sign in.
- The tab Chat will appear when you click it.
- Click the “contact requests” button at the top of the left-side chat panel to open the contact request dialog box.
- When you click on Accept, this contact will be added to the list of contacts that you have.
The contact will now appear in both users’ Contacts tab, under External Contacts, under the External Contacts section of the Contacts tab.
How to star a contact
By staring important contacts, they will appear under the STARRED section in the chat panel, which will allow you to quickly find them when you need them.
You can star a contact by searching for it using the following steps:
- Open the Zoom client and sign in to it.
- You can search for a contact by using the search bar next to your profile picture.
- The chat thread between the contact and you can be accessed by clicking the contact’s name.
- To add a star to a contact, click the star icon next to their name.
Under the Phone, Chat and Contacts tabs, the contact will appear under the Starred section as well as under the Contacts section.
Using the search function of the contacts directory, you can star a contact by following these steps:
- Log into the Zoom client by using your email address and password.
- To access your contacts, click on the Contacts tab.
- You can star a contact by clicking on it.
- In order to star a contact, simply click on the star icon next to their name.
In the Phone, Chat and Contacts tabs, the contact will appear under the Starred section and can be accessed from the Starred section.
It is also possible to star contacts using your call history if you have a Zoom Phone license.
Android | iOS
How to add a new contact
- Open the Zoom app and sign in to your account.
- Select the Contacts tab on the left hand side of the screen.
- You will find the + icon in the top-right corner of your screen.
- Tap on the Zoom contact you would like to invite
- In order to add a contact, you need to enter their email address in the field below.
- In order to send a request to the contact, you need to tap Add.
- If you want to add any more contacts, you need to repeat the process.
How to approve a contact request
Until you have their approval, then you are not going to be able to meet with them instantly or chat with them online as soon as you don’t have their approval.
- It is easy to sign in to your Zoom account once you open the Zoom app.
- The new Meet & Chat tab can be selected by tapping the Meet & Chat tab and choosing the new Meet & Chat tab which will display the new Contact Request channel.
- Click on the check box to confirm that the contact request has been accepted, followed by clicking the Accept button.
- Having added this contact to both of the users’ contact lists, it will appear on both of the users’ lists as soon as it has been added.
How to star a contact
By staring important contacts, they will appear under the STARRED section in the chat panel, which will allow you to quickly find them when you need them.
- Log in to the Zoom app by entering your email address and password.
- Tap the Contacts tab at the top of the screen.
- By using the directory or searching for the name of the person you would like to star you will be able to locate the contact you wish to star. Then tap on their name to star it.
- You can choose to star a contact by tapping the star button next to their name.
- In the Meet & Chat screen, you will be able to see the contact when you click the star button.
Note: Since your private chat space can only be accessed through the Starred list, your name will appear on this list when you are logged in.
Zoom Phone license holders can also star contacts based on the history of their calls if they have a Zoom Phone license.
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Frequently Asked Questions
How do I organize my Zoom contacts?
The screenshots shown above also show that groups are an option you can use to organize users in the Zoom desktop client as well as the Zoom mobile app, as you can see from the screenshots above.
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Zoom’s web portal can be accessed by logging in to it.
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Click on the User Management menu in the navigation bar and then on Groups in the drop-down list.
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Add a new group by clicking the Add button.
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If you wish to create a new group, please specify its name and description along with its title.
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Add the item to your cart by clicking the Add button. Your groups list will now show this group in the list of groups that you have created.
Where is the contact list in Zoom?
In the absence of approval by a contact, you will not be able to meet directly with them or chat with them immediately unless your request has been approved by them. Open the Zoom desktop client and sign in with your Zoom account. The tab Team Chat can be accessed by clicking on it. Located to the left of the chat panel is an icon that allows you to access the contact requests by clicking on it at the top of the chat panel.
How do I let Zoom access my contacts?
Access Zoom’s mobile app by signing in to your account. On the left side of the screen, select the Contacts tab. If you use an Android device, you will be asked to tap Allow when you are asked to do so in order for Zoom to have access to your phone contacts when you are being prompted to do so by Zoom. Tap Phone Contacts under the section My Contacts in the sidebar.
How do I edit Zoom Contacts?
Contacts that have already been dialed in using the phone can be edited
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If you log in to Zoom’s web portal, you will be able to access the service.
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You can find the dial-in contacts section under the Account Management section of the navigation panel.
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You will be able to edit the contact by clicking on Edit next to it.
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Here is the information you need to edit: …
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Save the file by clicking on the Save button.
What is Zoom Contact Center?
As a full integrated omnichannel contact center optimized for video, the Zoom Contact Center provides both English and Spanish support and is available in both English and Spanish. It can handle incoming calls in both languages with both English and Spanish support. A combination of unified communications and contact center functionality can be found in Zoom Contact Center.
