It is possible for administrators to view and force the opt in/out status for all agents in their contact center, as well as view their availability. In order to view the statuses of the agents in a queue, supervisors must have access to the queue’s supervisor. As well as managing your agents’ opt-in/out-opt status through…

In order to schedule and view upcoming meetings using Zoom Rooms, a second tablet can be used as a management tool for room scheduling and room management. Position the tablet outside a conference room and run the Zoom Rooms controller in scheduling display mode to display the room’s availability and reserve it. All upcoming meetings…

Note: There is currently only one version of OnZoom available for the US market; OnZoom will be available to all countries at a later date once it has been launched. A PayPal account, a credit card, or a debit card can be used to purchase tickets for paid OnZoom events. You will be able to…

Shared line groups can be configured to display a different name, use an extension number, and have different hours of operation. Contents1 Prerequisites for changing shared line group settings2 How to access shared line group settings3 How to use the Profile tab4 How to use business, closed, and holiday hours5 How to use routing options5.1…

In order to increase security in a meeting or webinar, you have the option of hiding all profile pictures of participants in the meeting or webinar and displaying only their names, including that of the host. This will make it impossible for participants to update their profile pictures or share them with other participants. In…