How to Enable or disable toll-free and fee-based toll call in Zoom App

When Toll-free and Fee-based Toll Call is enabled, clients and participants can dial into meetings by using toll-free and fee-based phone numbers listed in the Zoom client and email invitations. In the event this setting is disabled, meeting participants will be unable to dial in for free from anywhere in the world and for meetings based on a fee basis.

The admin can specify global dial-in countries/regions to determine the default dial-in country/regions that will be included in the invitations to your meetings if they are global dial-in countries/regions.

There are a few prerequisites for enabling or disabling toll-free or fee-based calls

  • There are three types of accounts: Pro, Business, and Enterprise
  • as well as an add-on for audio conferencing
  • It is essential that the meeting host is licensed for these types of phone numbers to be used by participants.
  • Owners or admins of the account can enable or disable free and fee-based toll call dial-in numbers for the account
    Note:
  • It is only possible for users to view the selected dial-in numbers, and include them in meeting invites if they want to.

What to do if you want to enable or disable toll-free and fee-based toll calls

Account

All users in the account will be able to make Toll-Free and Fee-based Toll Calls with the following settings:

  1. As an administrator, you will be able to edit account settings through the Zoom web portal by logging in as an admin.
  2. Simply click on Account Management and then click on Account Settings from the navigation bar.
  3. Navigate to the tab for Audio Conferencing.
  4. The toggle switch for Toll-free and Fee-based Toll Calls is available on the Toll-free and Fee-based Toll Calls page.
  5. Just click on the pencil icon.
  6. Select from the pop-up window the country or region you wish to dial a toll number for.
    Note:
  7.  Calls to the numbers are routed through the associated data center that is displayed in the Data Center column. You must make sure that you have selected the associated data center regions in order for the phone numbers in these areas not to appear on the Zoom client.
  8. Click Save.
  9. Click on the lock icon to prevent all other users in your account from modifying the setting. Once you have confirmed the setting, click Lock again to finalize the process.
  10. Choose (Optional) To allow webinar participants to dial into the meeting using the above numbers.

Group

Note:

After August 21, 2021, the Group Management page will be renamed to Groups if you create a Zoom account after that date; or if the New Admin Experience is enabled on your account.

For a group of users to be able to make Toll-free or Fee-based Toll Calls:

  1. Please log in as an administrator with the privilege of editing groups to the Zoom web portal.
  2. Once there, click on the relevant link for Group Management in the User Management section.
  3. Then, click on the Audio Conferencing tab after selecting the relevant group name from the list.
  4. In order to enable or disable it, click on the toggle switch indicating Toll-free or Fee-based Toll Calls.
  5. You will then find a pencil icon.
  6. Select the country or region you wish to reach through the toll numbers in the pop-up window.
    Note:
  7.  Calls to these numbers will be routed through the data center that will be displayed in the Data Center column. In order for the phone numbers in the associated data center regions not to show up within the Zoom client, make sure the associated data center regions are selected.
  8. Click Save.
  9. (Optional) If you want this setting to be mandatory for any user in the group, simply click the lock icon, followed by the Lock button to initiate the change.
  10. Check Allow attendees to dial in from above numbers if you want this setting to be mandatory.

User

Note:

This setting can only be viewed by users. Please contact your administrator if you wish to change it.

  1. Join the Zoom web portal by logging in.
  2. Click the Settings link in the navigation panel.
  3. Choose Audio Conferencing from the menu on the left hand side.
  4. The meeting email invitation and Zoom client will contain a list of numbers that can be viewed by clicking See all numbers.

What are the differences between toll-free and fee-based toll call dial-in numbers?

  1. Make an appointment or use the Personal Meeting ID to schedule a meeting.
  2. You can edit the meeting by clicking on Edit within the Audio section while editing the meeting.
  3. In the meeting invitation, check the desired countries from which participants can dial in to the meeting. In your meeting settings, you will see a list of your Global Dial-In countries which is automatically included.
    Note:
  4.  Here are instructions on how you can include toll numbers for the countries you are commonly inviting attendees from.