Depending on the availability status setting that you select, you can determine whether or not you are receiving inbound notifications from your queues. Admins and supervisors are also notified of your status on a regular basis. If you are on lunch break, for example, you are able to set your availability status to Not Ready while you are on lunch break.

Prerequisites for setting availability status

• You need Zoom desktop client version 5.9.3 or higher for Windows or macOS to use Zoom
• There are three types of accounts: Professional, Business, and Education
• Licences for Zoom Contact Center are available

How to set your availability status

1. 1. Sign in to your Zoom account using the desktop client.
   2. Look for the Contact Center tab on the left side of the screen.
   3. At the top-left corner of the screen, select the drop-down menu that shows the following status options:
      • Ready: This means you are available to receive inbound calls and notifications from all queues that you are a member of.
      • Not Ready: This means you are unavailable to receive inbound calls and notifications from any queues that you are a member of. You can also select an optional reason for being unavailable, such as taking a break or making outbound calls.
   4. Your admin will be responsible for setting any custom statuses for users.
   Note :

   • The default status is “Ready” when you sign in to the Zoom desktop client.
   • If you are currently on a call or wrapping up a call, your status will automatically be set and you will not receive inbound notifications.
   • If you are not logged into the desktop client, your status will be shown as “Offline” and you will be unavailable to receive inbound calls or make outbound calls.
   • You cannot manually set the “Offline” status.
   • Your availability status can be viewed by admins, supervisors, and other agents in your organization.