Enabling or disabling queue notifications in Zoom App

This post was most recently updated on July 28th, 2022

Depending on which queues you are a member of, you can choose to receive inbound notifications or not. There is also a term for this called opting into or out of a queue.

Only the desktop client can be used to set this option. You can disable notifications from the billing status if you’re a member of both the billing and customer service queues, but you can still receive notifications from the customer service queue even if you’re not a part of the billing queue.

Prerequisites for enabling or disabling queue notifications

  • For Windows or Mac OS, Zoom desktop client 5.9.3 or higher is required
  • Your account can be set up as a Pro account, Business account, or Education account
  • Contact Center license for Zoom Contact Center
  • Admins have the option to opt out of queues

How to enable or disable inbound notifications for specific queues

Note: It is possible for administrators to view whether this product has been enabled or disabled, and to change whether there is an option to allow or disallow inbound notification calls from your queues.

  1. Launch the Zoom desktop client and sign in with your Zoom account.
  2. On the Contact Center tab, click the Contact Center button.
  3. You can enable or disable inbound notifications from a queue by clicking the toggle next to its name in the status drop-down menu located at the top-left corner of the screen.In the event that your admin has enabled you to opt out of the call queue, you will be asked to provide a reason for your opt out.