Zoom is well-suited for the needs of today’s government due to its various features and capabilities. Some of the reasons why Zoom is an ideal platform for government agencies include:

• Secure and Reliable: Zoom is a secure and reliable platform that offers government agencies the security and privacy they need to conduct confidential and sensitive communications. With advanced encryption, password protection, and a commitment to data privacy, Zoom is a trusted choice for government agencies.
• Flexible and Scalable: Zoom is a flexible and scalable platform that can accommodate the needs of government agencies of all sizes. It can be used by a small team or a large organization, and its features can be customized to fit the specific needs of each agency.
• Easy to Use: Zoom is designed to be user-friendly, making it easy for government agencies to adopt and use the platform without extensive training. With its intuitive interface and simple controls, Zoom makes it easy for government employees to connect and collaborate, regardless of their technical experience.
• Accessible from Anywhere: Zoom is a cloud-based platform that can be accessed from anywhere with an internet connection. This makes it ideal for government agencies that have employees working from multiple locations or who need to work remotely.
• Integrations with Other Tools: Zoom integrates with a variety of other tools and systems, making it a versatile and flexible platform for government agencies. For example, it can be integrated with tools like Microsoft Teams, Salesforce, and more, making it easy for government agencies to connect with their existing systems and work more efficiently.

Overall, Zoom is a powerful platform that offers government agencies the flexibility, scalability, and security they need to effectively connect, collaborate, and achieve their goals.

Gone are the days where your mission was straightforward and simple. The dynamic and complex nature of modern agency operations calls for an equally innovative and secure approach to communication. In light of this, it’s crucial to adopt technology that enables public services, quick response during emergencies, and more to be elevated to the next level.

However, the rapid pace of change in today’s demands can pose a challenge for technology to keep up. Understanding this, we at Zoom have made great strides in upgrading both Zoom and Zoom for Government to cater to the evolving needs of modern-day government.

To help agencies understand the full potential of our technology, we hosted Zoomtopia sessions that aimed to provide insights on how our solutions can be applied to address their needs and enhance services to the public. The outcomes were truly remarkable, let’s delve into them.

The role of collaboration technology has undergone a profound transformation, as reflected upon by Matt Mandrgoc, Head of U.S. Public Sector at Zoom, in the government keynote. What was once considered a simple solution to ensure business continuity during a pandemic has now led to a significant shift in the way people work, making a user-friendly, scalable, and secure communication platform a necessity for public sector organizations.

To align with the changing demands of both the workforce and the public, it’s imperative for public sector organizations to adapt their work environment while maintaining adherence to relevant standards and ensuring adequate security controls. Zoom for Government ticks all the right boxes and goes beyond that.

To highlight some of our recent initiatives, here are a few examples of how Zoom for Government supports modern-day missions:

• Authorizations, attestations, and certifications including FedRAMP, IL4, StateRAMP, and CJIS, to name a few, have been attained by Zoom for Government. The complete list can be accessed here.
• The flexibility and reliability of Zoom Phone enables workforce agility.
• Our security controls are constantly expanding, with the recent introduction of end-to-end encryption for Zoom Phone being a noteworthy example.
• Physical safety requirements are addressed through features such as nomadic E-911, which aids in compliance with Ray Baum’s Act.
• Accessibility is a key aspect of our mission, and we have incorporated features such as spotlight, multi-pinning, and auto-generated captions to make government communications accessible to all.

Lance Ford, Specialist Sales Strategy Lead at Zoom, also took to the keynote to demonstrate how our technology can be integrated seamlessly into government workplaces through the use of hardware. From smart conference rooms to digital signage to utilizing Zoom Phone appliance for E-911 and Ray Baum’s Act compliance, he showcased how Zoom-enabled devices can play a crucial role in creating a visual representation of the workings of a government workplace.

Rob Lloyd, Deputy City Manager, joined us once again for the keynote and provided an update on the City of San Jose’s efforts to operationalize a digital workforce and public. He emphasized the importance of creating a culture in new ways, given the lack of a physical setting. To achieve this, Rob and his team are leveraging Zoom to identify avenues for brainstorming, asynchronous collaboration, connection-building, and more.

In today’s ever-evolving world, the federal workplace requires a more modern and innovative approach to communication. Lou Giglio, the Head of Federal Government Sales, spoke with David Janney, Director of Unified Communications and Program Director at General Dynamics Information Technology, a defense contracting company that supports the Federal Aviation Administration.

GDIT uses Zoom for Government not only for its own internal operations but also as a part of its services to the FAA. The implementation of Zoom Rooms was the starting point for the FAA employees, and once they saw the ease and convenience of joining calls on any device, anywhere, at any time, adoption for additional solutions came naturally.

The platform has also become a conduit for various use cases across state and local government, such as city council meetings

A Guide to a Better Future for Government

In order to make progress and chart a course for a better future, it’s essential to have a roadmap. This was the aim of David Aderonpe, Derek Tam, and David DeLorimier, government product managers, who shared updates and insights on the future of the Zoom for Government platform.

A Look Back: Recent Developments

• Zoom for Government App Marketplace
• Auto-generated captions
• Sign language interpretation view
• Profile cards
• Video voicemail
• Enhanced security features, such as:
  • Meeting and webinar admin templates
  • Chat etiquette tool
  • E2EE for Zoom Meetings
  • E2EE for Zoom Phone

The Road Ahead: Exciting New Features

• Zoom Contact Center
• Zoom Events
• Backstage (available with a Zoom Events license)
• Translated captions (with 11 language options for live transcription during a meeting)
• Zoom Whiteboard
• Workspace reservation
• Zoom Phone appliances
• Developer platform
• Production studio
• Optimizations for virtual and hybrid court proceedings
• AWS GovCloud east
• Zoom Node (with the Zoom Phone Local Survivability module for telephony services and business continuity during outages)
• Zoom Mesh
• Zoom Customer Managed Key (CMK) via Zoom GovCloud infrastructure
• ServiceNow virtual agents
• Zoom One (a pricing structure specifically for Zoom for Government)

Embracing Freedom with Zoom for Government According to Matt’s keynote, the Zoom for Government platform represents freedom – the freedom to connect in the way that works best for you, the ability to hire the people you want and work from anywhere, and the capability to overcome language barriers. With its scalable and secure features, this platform provides the tools you need to support your organization as it evolves and grows.

Take the first step toward creating the workplace you want by watching the Zoomtopia 2022 sessions for government in our on-demand library.