Desk phone companion mode In Zoom App
Zoom Help As part of the companion mode, your provisioned desk phone is integrated with Zoom meetings. With this feature, you will be able to do the following: Use your desk phone…
June 2022
Using and customizing DTMF codes In Zoom App
In Zoom Phone, you can conveniently access certain features such as checking your voicemail or hiding your caller ID by using DTMF codes. In addition, you can customize some codes…
Setting up firmware update rules In Zoom App
The latest firmware version is automatically updated on provisioned Yealink and Poly devices. The firmware version that can be installed on devices can be set by you if you don’t…
Firmware update rules terms and conditions In Zoom App
Our VoIP endpoint firmware management guidelines can be found here. Take the time to read this carefully: If the end user does not follow Zoom Phone VoIP endpoint firmware management…
Setting up faxing (AudioCodes MP1XX series) In Zoom App
AudioCodes MP1XX series ATA devices (for example, MP124 and MP112) can be configured to support faxing using the parameters listed in this article. Prerequisites for setting up fax support for…
Changing whether queue members receive queue calls In Zoom App
With the Power Pack add-on, account owners and admins have the option to opt-in or opt-out of inbound call notification for members with their call queues. All desktop and mobile…
Using the Desktop Power User experience (Power Pack) In Zoom App
Those who do a lot of phone work and have to transfer calls quickly will find the desktop Power User experience helpful. For instance, receptionists, executive assistants, and help desk…
Call queue real-time analytics dashboard In Zoom App
Customers, sales representatives, customer service reps, and support professionals can make use of the Zoom Phone call queue feature. By using the call queue dashboard, members and moderators can make…
Call queue historical dashboard (Power Pack) In Zoom App
Various departments such as sales, support, customer service, and technology support can use the call queue feature of Zoom Phone to manage calls. Aside from real-time analytics, call queue admins…
Call queue real-time analytics and historical KPIs glossary In Zoom App
This list explains specific KPIs that are displayed in real-time and historical call queue dashboards. Call result KPIs The real-time analytics and historical dashboards show the following call result KPIs:…