Firmware update rules terms and conditions In Zoom App

Our VoIP endpoint firmware management guidelines can be found here. Take the time to read this carefully:

  • If the end user does not follow Zoom Phone VoIP endpoint firmware management policies, or if the end-user does not abide by the requirements and rules for Zoom Phone VoIP endpoint firmware management, Zoom Phone will not be responsible for any malfunctions or potential issues.
  • End users that use their own customized firmware will not be supported by Zoom Phone support/engineering services.
  • The new firmware management will apply Zoom Phone’s auto-pulling policy. During non-working hours, all updates will occur automatically to minimize disruptions and to ensure as much resilience as possible.
  • If an end-user prefers, he can continue to use the most recent certified firmware version. Zoom Phone Support makes the following services available to him in such a case:
    A. Syslog / debug log reviewing;
    B. PCAP file reviewing;
    C. Root configs checking.
  • However, Zoom Phone makes no guarantee that any issue or problem that arises or was caused by the previous version can be resolved.
  • When a current deployed version of Zoom Phone has issues or bugs relating to security vulnerabilities or having an impact on basic call functions, Zoom Phone will be required to enforce the firmware upgrade.
  • Firmware upgrades, including bug fixes, major bug fixes, and minor feature releases, occur at varying times and scales. Thus, Zoom Phone does not release new firmware on a fixed schedule or timeframe.
  • Zoom Phone release notes and support pages provide information about software updates. You can find the current phone device version on the Zoom Phone Web Portal.
  • Zoom Phone only supports the current version of IP Phones and no more than two (2) prior versions of IP Phones from each of the manufacturers for each phone model.