Setting up SMS in Zoom
Zoom Help Using the Zoom mobile app or desktop client, users can send and receive text messages (SMS) by using the Zoom phone app or desktop client. In addition, you will also…
June 2022
Viewing phone usage reports In Zoom App
You will be able to view phone usage reports for call queues and users in the course of a specified period in order to gain insight into how users use…
Viewing and identifying call logs in Zoom
Logs are a collection of information that represent the call records for all incoming and outgoing phone calls for all phone users in the account. Logs are also known as…
Subscribing to emails for logs and reports in Zoom App
It is possible for administrators to subscribe email addresses so that they will receive periodic emails containing call logs, usage reports, billing reports, and historical call queue reports. Upon receiving…
Viewing access reports in Zoom
It is possible for administrators to view the phone users who have access to the following features via Zoom Phone access reports: Inboxes for shared voicemails Call recordings that can…
Assigning a department or cost center to extensions in Zoom
An account owner or administrator can assign a department or cost center to a specific user, to a common area phone, to a call queue, to an auto receptionist, to…
Bulk importing or updating emergency locations in Zoom
Instead of adding or updating each location individually, you can import or update several locations using a CSV file after setting up nomadic emergency services. This article covers: How to…
Setting up emergency response locations (ERL/ELIN) in Zoom
If a call is made to an emergency number, Zoom Phone provides granular location information of the caller. Nomadic emergency location data is supported by Zoom PSTN carriers in the…
W-9 & wire transfer instructions in Zoom App
W-9 & wire transfer instructions W-9 Document: Our W-9 documentation can be found here as an example. You can download the PDF version of the W-9 here. Wire transfer instructions…
How to understanding my invoice in Zoom App
Understanding your invoice If you choose to subscribe during the subscription period, you will receive an invoice that lists the products included in your account’s subscription and their quantity, price,…