Enabling or disabling queue opt-out reasons in Zoom App
Zoom Help It is the responsibility of the administrator to enable or disable the reasons for queue opt-outs. A queue can be configured so that agents must enter an opt-out reason for…
2022
Managing entry IDs in Zoom App
The Zoom SDK can be integrated with and entry points for SMS, video, chat, or video flows can be added by the Zoom Admins by creating or deleting entry IDs.…
Managing the asset library in Zoom App
Content can be added to the asset library by contact center administrators. Using the Zoom Contact Center asset library, you can upload images, videos, and audio files for use in…
Voice and video KPIs glossary in Zoom App
The following table contains a list of voice and video KPIs that can be found on the real-time dashboards available in contact centers and on historical reports. Besides viewing chat/SMS…
Customizing the Script widget in Zoom App
The Script widget can be added and edited by the admins of the contact center. In order to build flows you do not have to rely on the UI to…
Customizing the Condition widget in Zoom App
The Condition widget can be added and edited by the admins of a contact center. As you can see from the title, the Condition widget allows for the setting of…
Customizing the Collect Input widget in Zoom App
Collect Input widget can be added and edited by contact center administrators. With the Collect Input widget, it is possible to capture inputs from engagements such as key presses. The…
Customizing the Send Media widget in Zoom App
The Send Media widget can be added and edited by contact center administrators. You have the option of routing custom audio or image files through the Send Media widget. You…
Customizing the Route To widget in Zoom App
The Route To widget can be added and edited by contact center administrators. It is possible to route to the following destinations using the Route To widget. You may not…
Customizing the Start widget in Zoom App
The Start widget can be edited by the admin of the contact center. As the entry point to a flow containing voice, video, chat, or SMS, the Start widget serves…