Managing entry IDs in Zoom App

The Zoom SDK can be integrated with and entry points for SMS, video, chat, or video flows can be added by the Zoom Admins by creating or deleting entry IDs.

Note : There are instructions on the Zoom Marketplace that can help you configure entry points for video, chat, and SMS flows if you would like more information.

The following topics are covered in this article:

  • How to create an entry ID
  • How to delete an entry ID

Prerequisites for managing entry IDs

  • An account owner or administrator must have the following privileges:
  • There are three types of accounts available: Pro, Business, and Education
  • License for Zoom Contact Center

How to create an entry ID

  1. The Zoom web portal can be accessed by logging in to your account.
  2. Select Contact Center Management from the navigation menu, then click Preferences from the drop-down menu.
  3. You will find the Entry ID tab on the left side of the screen.
  4. In the Create window, click the button.
  5. If you would like to create an entry ID with a display name, just enter a display name and click Create.
    On the list, you will be able to see the new entry ID.
  6. In order for a flow to be created, the entry point must be added.

How to delete an entry ID

  1. To access the Zoom web portal, you will need to sign in.
  2. Choose Contact Center Management from the navigation menu, then click Preferences from the drop-down list.
  3. You will find the Entry ID tab on the left side of the screen.
  4. Click Delete in the last column when you have located the entry ID you would like to delete, then click the button next to it.


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Frequently Asked Questions

How are Zoom meeting IDs generated?

There are a number of nine digits associated with a meeting ID that identify a specific instant or scheduled meeting. Zoom creates an ID for each meeting that is created, and each ID number is unique for each meeting that is created after it is created by Zoom. When you join a meeting, you are prompted for the Meeting ID number.

What are Zoom meeting IDs?

An instant meeting or a scheduled meeting is identified by a meeting ID, which can be found at the bottom of the meeting invitation. An ID number can be made up of ten or eleven digits, depending on the type of meeting. There are three types of meetings that can be scheduled or recurring, based on the 11 digit number. Personal Meeting IDs have ten-digit numbers which are used to identify the meeting during the meeting

How do I create a unique meeting ID in Zoom?

How to customize your PMI

  1. Zoom’s web portal can be accessed by signing in.

  2. In the Profile section, click the Edit button.

  3. Click Edit next to the Personal Meeting ID that you would like to edit.

  4. The ID should have a minimum of ten digits.

  5. In order to make your PMI available for instant meetings, you need to check the appropriate box.

  6. Then click the Save Changes button.

Can I use the same zoom meeting ID for multiple meetings?

The Zoom application allows you to schedule meetings with multiple occurrences, so that each occurrence will be associated with the same meeting ID and the same settings. The meetings can be scheduled on a daily, weekly, and monthly basis, depending on your needs.

How do I customize my Zoom link?

If you go to the Zoom web portal, click the Profile link in the left sidebar menu, scroll down to the Personal Link section, and then click Customize on the right side of the page.

How do I find my participant ID in Zoom?

When participants join Zoom meetings by computer and select the Phone Call tab from the Chose ONE of the audio conference options pop-up window that appears, Zoom will display their Participant ID (with the dial-in phone numbers and Meeting ID) when they join the meeting by computer.

Should I use personal meeting ID Zoom or generate automatically?

Use a random meeting ID when hosting an event instead of using your Personal Meeting ID (PMI) as the meeting ID. PMI’s can essentially be a continuous meeting that can be joined at any time, if you provide a link so that people can join at any time.

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