Customizing the Condition widget in Zoom App

The Condition widget can be added and edited by the admins of a contact center. As you can see from the title, the Condition widget allows for the setting of destination widgets based on variables either predefined or variables coming from other widgets.

The Condition widget can be configured to route to the destination widget when a variable equals a certain value, for example, if you have already set up a Collect Input widget to collect digit inputs.

It contains the following information:

How to add and edit the Condition widget
Condition widget settings

Contents

1 Prerequisites for customizing the Condition widget
2 How to add and edit the Condition widget
3 Condition widget settings

Prerequisites for customizing the Condition widget

Ownership or administrative privileges on an account
You can choose from three types of accounts: Pro, Business, or Education
In order to use Zoom Contact Center, you need to purchase a license
Create a voice, chat, or SMS flow according to your needs

How to add and edit the Condition widget

Sign in to the Zoom web portal by entering your email address and password.
Select Contact Center Management, then click Flows from the navigation menu at the top of the page.
If you wish to edit the display name of a flow, simply click on it.
You can drag Condition onto the appropriate location in the flow by clicking and dragging it in the left-side widget panel.
Choose the Condition widget from the widget list.
Click the Rename button to rename the widget if you want to change its display name.
Choose a type from the drop-down menu under the Type heading on the Settings tab.
Set the settings for the associated exits as well as customize the exit itself.

Condition widget settings

Type options	Settings tab	Exits tab
The time range for the conditions of exit can be set based on any location and time zone. An example of this would be from 9 AM to 5 PM, Monday through Friday.	No additional settings available	Exit1, Exit 2, …: When you click Add Exit, you will be able to add more exit conditions, and change these settings. Timezone: It is necessary to select the timezone that corresponds to the particular time ranges. You can set the time ranges by clicking the Edit Time button. Name: It is recommended that you give the exit condition a descriptive name. Map Exit to Skill: Select the appropriate skill category and specific skill that you would like to map to this exit, so that consumers can be matched to agents who have that skill. Note: In order to assign the skill category and skill to the flow’s queue, they must be added to the associated agent routing profile associated with the queue. Next Widget: In order to determine whether the exit condition has been met, you need to select the destination widget (the caller is routed during the specified time ranges). No Match: This widget should be selected in the event that the exit condition has not been met..
The exit conditions can be set based on a particular range of days in order to set a specific range of days. A week might be defined as Monday through Friday, for instance.	Not applicable	Exit1, Exit 2, …: By clicking on the Add Exit button, you will be able to add more exit conditions, and then modify these settings. Timezone: In order to select the appropriate time zone, you need to select the associated time ranges. Date: You will need to choose a date range from the drop-down menu. Name: The display name of the exit condition should be entered here. Map Exit to Skill: In order to better match consumers with agents that have the relevant skills, you can select a skill category and skill to map to this exit. Note: It is necessary to add each of the skill categories and skills associated with the flow to the agent routing profile associated with the flow’s queue. Next Widget: Select the destination widget if the exit condition is met (the caller is routed to the specified destination within the specified date range). No Match: In the event that the exit condition is not met, select the destination widget to be displayed if it is not met.
Variable: When setting exit conditions, you can use variables from another widget, global variables, or even your own custom variable.	The variable can be selected from another widget, a global variable, or a variable defined by the user. If you select one of the variables from the CollectInput widget, for example, you will be able to use this to verify input coming from the widget.	Exit1, Exit 2, …: To add more exit conditions, you will need to click on Add Exit, then you can change these settings. Predicate Variable: This is the variable that determines how the Variable in the Settings tab is related to the Value. It determines how the Variable in the Settings tab relates to the Value. Value: Let us know what value we would like to specify for the exit condition. Name: Here you will be able to enter the name that you wish to display for the exit condition. In order to better match consumers with agents with the relevant skills, the exit should be mapped to a skill category and skill to make this exit better suited to consumers. The condition widget, for example, is used to verify input from a CollectInput variable. For example, if you are using it to verify input from the English skill, you can define a third exit for “Press 1 for English support” that will map to the English skill. Note: It is very important that the skill category and skill be added to the routing profile for the associated agent of the flow’s queue. Next Widget: The destination widget will be selected as long as the exit condition has been met. No Match: If the exit condition hasn’t been met, then select the destination widget if it hasn’t been met.
Get Queue Data: Depending on queue metrics data such as the number of engagements or available agents, configure exit conditions based on the available agents.	Queue: From the list of queues, choose the queue you wish to get queue data from. Queue Data: This is the data that you will be using to determine the exit conditions based on. Available Agents: This is the number of agents whose status has been set to Available. Unavailable Agents: This is the number of agents whose status has not been set to Available. Engagements: In this column, you will see a total number of engagements in the queue. EWT: This is an estimate of the amount of time that the queue will be waiting in the queue.	Exit1, Exit 2, …: After clicking on Add Exit, you will be able to add more exit conditions and then change the respective settings. Predicate Variable: In the Settings tab of the calculator, you can select the predicate variable that will determine whether the Variable in the Settings tab is related to the Value. Value: The value that should be specified for the exit condition. Name: Choose a display name that you would like to use to identify this exit condition. Using Skills Exit Mapping, it will be possible to map the exit to a specific skill category that will enable consumers to be matched to agents who are skilled in the relevant field. It’s possible to define an exit for “Press 1 for English support” using a Condition widget, if you’re using it to verify input from a CollectInput variable, and map it to the English skill if you’re using the Condition widget to do so. Note: It is necessary to add the skill category and skill to the associated agent routing profile of all flows that belong to the queue. Next Widget: Choose the widget that will be displayed at the destination as soon as the exit condition is met. A no match condition means that the destination widget will be selected if the exit condition has not been met.

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Frequently Asked Questions

The script widget can be added or edited according to the instructions below

Once you have logged into your Zoom account, you will be able to access the Zoom web portal.
Click on Contact Center Management, then click on Flows in the menu on the left side of the screen.
The display name of a flow can be edited by clicking on it.
In the widgets panel on the left of the screen, select Script and drag it to the desired location in your flow.
On the left side of the screen, there is a widget called Script that you can click on.

The Zoom web portal can be accessed by signing in to your Zoom account. Select Contact Center Management from the navigation menu and then select Flows from the drop-down menu. The display name of a flow can be edited by clicking on it. You will need to select the Start widget in order for it to appear.

How can this issue be reproduced?

It is possible to disable the zoom widget permanently on every single web page that you visit by following these steps.
In the top right corner of every web page, there is a small icon that appears.
When you double click on it, it will only be hidden until you refresh the page.

This algorithm does not generate any new color values that were not present in the original image and as a result there is no creation of any new color values. By using this algorithm, it is possible to exaggerate the edges of the original image, but on the other hand this is a very effective way of highlighting what was actually captured by the recording device as a result of the process.

Once Zoom Assistant has been enabled, you are able to turn it on or off at any time

Zoom’s Desktop App can be accessed by opening it in a separate window.
Clicking on the profile picture located at the top right corner of Zoom’s window will take you to the settings menu, which can be accessed by clicking on it. (Alternatively, you can use the settings cog icon to access the settings menu.)
Zoom Assistant can be turned on or off by selecting the ‘Zoom Assistant’ option under the General tab and either choosing the checkbox next to it, or unchecking it to turn it off, by clicking the ‘Zoom Assistant’ option under the General tab.

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