Neo Overview Video, audio, and chat in a meeting can be recorded using our local and cloud recording features. The following article addresses common questions and suggests ways to address them. Cloud recording layouts What is the reason why my cloud recording is not showing my video when I screen share? Record thumbnails when sharing … Read more
If your screen flickers black several times while you are screen sharing in a meeting, follow these steps to troubleshoot the issue. Prerequisites for troubleshooting screen flicker when screen sharing Zoom desktop client for Windows, 5.7.6 or higher Windows Uninstall and reinstall Zoom Run CleanZoom to uninstall Zoom completely. Note: Use of the clean uninstaller will completely remove the Zoom client, … Read more
It is likely that when using the Zoom desktop client, users may experience system crashes or freezes due to technical limitations associated with the Intel Iris Integrated Graphics graphics. Below is a step-by-step guide for resolving this issue: Login to the Zoom desktop client by clicking the link below. You will be directed to your … Read more
If a presentation is shared with a higher resolution than yours by a presenter, the pointer can be automatically followed on your desktop client when the presenter shares a screen. This is particularly useful when you can only see part of the shared screen, which allows you to keep your attention on the important part … Read more
Overview When you are sharing a screen with a colleague, you may experience a black screen. In this case, you will need to follow these steps to help you resolve the problem. Windows This may occur when you are sharing your screens with a graphics card that automatically switches graphics modes (for example, when you … Read more
If you have the VDI Client installed, you can access Meeting and Telephone statistics while in a meeting, as well as VDI statistics through the VDI tab. Starting with release 5.10.0, when a remote connection is detected, the VDI tab will appear automatically. Various diagnostic information can be displayed in VDI statistics, such as hardware … Read more
https://support.zoom.us/hc/en-us/articles/360000518526-Post-attendee-URL
The Zoom IM function can be integrated into Outlook via the Outlook IM integration feature. This article will help resolve a few issues that might have arisen in past releases of Zoom. After uninstalling the Zoom desktop client (including the Zoom VDI Client), my Skype for Business integration stops working The issue is known to … Read more
There is a question frequently asked regarding how to detect when there is a missing or old VDI plugin as well as how to notify the end user that they need to install or update the VDI plugin to a compatible release. In addition to the registry entries, Zoom provides a number of configuration options … Read more
You can troubleshoot a problem by collecting information about your VDI environment’s log files using the log tool. Downloading the latest version of the VDI software, as well as opening the installation folder, is the only way to obtain this tool. Prerequisites for troubleshooting with the VDI log tool Setting up Zoom VDI on … Read more