You can troubleshoot a problem by collecting information about your VDI environment’s log files using the log tool. Downloading the latest version of the VDI software, as well as opening the installation folder, is the only way to obtain this tool.
Prerequisites for troubleshooting with the VDI log tool
- Setting up Zoom VDI on a Windows Virtual Desktop, VMware or Citrix environment
- To enable Zoom VDI logging from the tool interface, Zoom VDI version 3.3.0 or higher is required
How to use the VDI log tool
The ZoomVDITool.exe can be found in the installation folder after you have downloaded VDI. The ZoomVDITool.exe does not need to be installed manually. The plugins for thin clients cannot be run by the ZoomVDITool.exe. After opening ZoomVDITool.exe, you will be able to see the following sections:
- Save Location
Using the Change button, you can choose where the collected logs should be stored after they are collected. The folder on your computer or the shared folder on your network will be selected. A message will appear next to the State section of the interface if there is a problem with the copying of logs to the location that you selected.
- Enable Log
Enable the Log collection by selecting the checkbox next to Log is enabled.
- Number of Log Files
There is a list here that will show you the number of files saved by your VDI client that contain the .log extension.
- Total Size of All Logs
The total size of the .log files saved by the VDI client is the sum of the size of all the .log files.
This indicates if the operation of Collect Logs or Clear Logs has been completed or not.
The VDI client and thin client plugins connected to the VDI client will begin gathering data if you click Collect Logs. In the VDI client and thin client plugins, you can click Clear Logs to remove .log files as well as crash dump data that has been collected.