Emergency contact settings and calls in Zoom Phone
Zoom Help Overview The emergency contact is the address provided to the first responder when calling an emergency call. You must add an emergency contact to your account before you can purchase…
Zoom Rooms
Manage multiple sites in Zoom Phone
overview By using the site, you can organize the telephone users in your organization. For example, you can create multiple sites based on your office location. Here are the benefits…
View Zoom Phone user and call queue usage reports
overview The Zoom Phone Usage Report displays usage data for call queues or Zoom Phone users over a specific time period . You can output up to 100,000 call records…
Management of automatic reception in Zoom Phone
overview Auto-receipt answers the call with a personalized recording and is forwarded to the phone user , call queue , common area phone , or voicemail. Set up automatic reception…
Creating an Interactive Voice Response (IVR) System in Zoom App
overview Account owners, administrators, and auto-reception operators can transfer auto-reception to an interactive voice response (IVR) system. In the IVR system, the caller can use the dial pad to select…
Basic operation of Zoom Phone (user)
overview The Zoom Phone Quick Start Guide provides basic instructions on how to set up a Zoom Phone account, check calls and voice emails, and more. See this quick start…
Making and receiving calls in Zoom App
overview If you have Zoom Phone enabled in your account, you can make and receive calls from Zoom. This article describes how to make a Zoom Phone call and various…
Call forwarding in Zoom App
overview If you have Zoom Phone enabled in your account, you can transfer busy calls. There are three methods of call transfer: warm transfer, blind transfer, and transfer to voice…
Use of in-call controls in Zoom App
overview After you make or receive a call with your Zoom Phone, you can access in-call controls such as recording calls, adding members to calls, and forwarding calls. Prerequisites Zoom…
Inbound call notifications In Zoom(desktop client and mobile app)
overview When you receive an incoming call with the Zoom desktop client or the Zoom mobile app, it displays caller information (direct number, company number, call queue, etc.) so that…