You may need to ask MSINFO on Windows to resolve a specific problem. There are two ways to collect this information.

Method 1

• Select [Start Button] in Window and search for msinfo32 .

• Next, execute the program msinfo32 .
• When the application opens , select File and export.

• Select a destination, name the file and send the file to our team.

Method 2

• Select the Windows Start button and search for a command prompt.
• Next, run the command prompt application.

• From here, enter the command Msinfo32 / report c: \ temp \ msinfo 2212.txt and select [Enter].

• After execution, search for the file in temp folder and send it to our team.

• For more information on the MSInfo option, see How to use System Information (MSINFO32) command-line tool switches.

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