Configuring account support information in Zoom App

The account owner or administrator can configure the account’s support information. Having this information available on your account profile is convenient for members, since they are able to check the account support information and find out who to contact if they require assistance with Zoom.

Prerequisites for configuring account support information

  • Admin rights or account owner privileges

How to configure account support information

For all users in an account, account support information should be configured as follows:

  1. Admins with the ability to edit settings should log in to the Zoom web portal.
  2. Select Account Management and then Account Profile from the navigation panel.
  3. To specify who should be contacted for support, click Edit on Account Support Information:
    • Name:
    • Your account or help center contact‘s name.
    • Email address:
    • This is the email address of the person or group that supports your account.
  4. Save it.
  5. If you wish, you may enter additional information regarding support, such as telephone numbers and URLs, or list any additional instructions you want to provide members.
  6. Then click Save.