Neither account owners nor admins are able to edit, disable, or unlink users from their Zoom accounts. Using the user management page, you are able to select multiple users at once, or you can upload a CSV file that contains several users. A user can also be deleted, deactivated, or unlinked from a group.
- By deactivating a user, they will no longer be able to sign into their Zoom accounts or utilize any of the features available. It will not be possible to search for this user and, if he or she is starred, the user’s name will appear with a Deactivated indication.
- After unlinking a user, they will have their own free account on Zoom, allowing them to use it as they wish. In this scenario, the license won’t be associated with your account, and the user will be able to purchase their own license separately. Moreover, you have a choice to give another user access to their data (meetings, webinars, and cloud recordings) before they are disassociated from the virtual desktop.
- Zoom will permanently delete your user record, meeting settings, webinar recordings, and webinar recordings after you delete a user. During the process of deleting a user’s data (meetings, webinars, and cloud recordings), it is possible to transfer them to another user. Unfortunately, data from meetings where there is a Personal Meeting ID cannot be transferred. Discover the implications of deleting a user’s cloud recording files when an admin performs a user deletion.
In order to delete or deactivate users that do not have activated accounts, you must first unlink them or deactivate them.
What are the requirements for removing users from a Zoom account?
- When the user is an administrator, he or she has access to the account owner’s data
- data. If the user is a member with admin access, the user will have access to the account owner’s data
- Using the bulk delete, unlink, and deactivate privilege, it is possible to deactivate, unlink, and delete several users at the same time. Role permissions must be added to this privilege so that it can be applied. If you are wondering how to do this, read on.
What you need to do to convert an admin into a member
As a member of your account, you should be able to deactivate or remove any admins from your account. To do so, you will need to change them to an admin. Unless the user has already signed up for this program, you won’t be required to do the following steps.
- Ensure that you are the owner of the Zoom account and that you are logged in to the Zoom web portal.
- Go to User Management and then click Users under the navigation menu.
- Find the administrator user by searching in the search bar.
- Select Edit next to the user’s name.
- Changing the user role to a member will make the process easier.
- Click on Save.
Now that you have reviewed each of the following sections, you can look at the steps involved in deactivating, disassociating, or deleting a user.
How to deactivate a user’s account
When a user is deactivated, all licenses associated with that user are removed, and they are not able to sign in to Zoom anymore. A deactivated user can be reactivated at a later date. This is because the license has been removed but the settings have not been altered. Deactivated users will be shown a message informing them that their account has been disabled when they attempt to sign in.
You can deactivate one user at a time
- As an account owner or administrator, you will need to sign in to the Zoom web portal.
- From the navigation menu, select User Management, then select Users.
- If you wish to deactivate an account of an individual whose details you wish to remove, you must enable and remove their features.
- The first step is to click on the More icon (…) on the right-hand side.
- Then, click on Deactivate.
Select multiple users to deactivate and deactivate them simultaneously
- Become a Zoom account owner or administrator by logging into the Zoom web portal.
- Click on User Management then on Users in the navigation menu.
- By clicking the check boxes in the first column, you will be able to choose the users you wish to deactivate.
- From the top of the table, click the Deactivate button.
The deactivated users will be deleted automatically
Administrators and account owners can decide whether or not to automatically delete deactivated users from their accounts, as well as specify how long it should take for deactivated users to be automatically deleted. This option can be useful if you want to make sure that the account will not be reactivated when you reassign licenses to other users. Those users who have not been deactivated prior to the activation of this setting will also be affected when enabled.
- The first step is to log into the Zoom web portal as the account owner or administrator.
- Select User Management from the navigation menu, then click Users.
- Next, click the Advanced tab.
- The option to Enable deleting deactivated users after a certain number of days can be found under Delete Deactivated Users.
- Select the number of days after which you would like to automatically delete deactivated users.
- (Optional) Select the check box to send an email containing a warning 7 days before users will become permanently deleted to any admin with access to this setting.
- Then click Save.
What are the steps to reactivate a deactivated user
- If you are an account owner or admin, you will need to log in to the Zoom web portal.
- Then, you can select User Management then Users from the navigation menu.
- Locate the person by searching in the search bar.
- Then click Activate in the right-hand column.
- Any licenses that they had before they were deactivated will need to be reassigned.
Here is how to unlink users from each other
If the user that you are unlinking from your account is not moved to another user and necessary licenses are applied after unlinking, they will continue to have access to their Zoom account, which will include existing settings, meetings, webinars, and cloud recordings. It is important to realize that once the user has been unlinked from their old account, they are required to purchase the same licenses on their new account.
It is possible that you will not be able to unlink a user with an email address associated with one of the managed domains in your account if you have managed domains on your account.
You can unlink a single user from a group
- If you are an account owner or administrator of Zoom, you can sign in to the web portal.
- Click User Management in the navigation menu and then click Users.
- Find the user you want to remove from the list of users.
- On the right-hand side of the page, click the More (…) icon.
- On the next page, click the Unlink button.
- Please be sure to check the appropriate boxes if you would like to transfer meetings, webinars, and cloud recordings to another user. To transfer cloud recordings, the other email address needs to be a Licensed user with a webinar license, as well as a Licensed user with a cloud recording.
- Click on Transfer Data, then click on Disassociate or Unlink without Data Transfer to prevent data from being sent.
Once this is done, the user will now have their own account with Zoom. The user can now purchase their own licenses if necessary.
You can unlink multiple users by selecting them one by one
- As an account owner or administrator, you need to sign into the Zoom web portal.
- Select User Management from the navigation menu, followed by Users.
- Using the check boxes in the first column, select the users you would like to deactivate.
- Using the Unlink link at the top of the table, you can deactivate those users.
- The user must check the appropriate check boxes if he or she wishes to transfer meetings, webinars, or cloud recordings to another person. To transfer cloud recordings, an additional email address must be registered with a Licensed User account, as well as having a Webinar License account.
- Disassociate now or unlink without the need to transfer data by clicking Transfer Data.
Upon disassociation or unlinking, this user now has their own Zoom account. Depending on the need, they may purchase the licenses themselves.
The process of deleting a user
The act of deleting a user causes them to be permanently removed from Zoom, along with their data. In the event that a user has access to the same email address as their Zoom account, then they can register a new account with that email address. When deleting a meeting, webinar, or cloud recording, you can transfer it to another Zoom user before deletion, but if you fail to do so, it will be permanently deleted. The meeting, webinar or cloud record that was scheduled with your Personal Meeting ID cannot be transferred.
- On your Zoom account, there will also be a user who appears in Zoom Rooms. There is no way to delete users from the Users page. Instead, one must delete the Zoom Room itself in the Zoom Rooms page, rather than the users from the Users page. The Zoom Room will be deleted along with the user associated with it, once the Zoom Room is deleted.
- If you do not use a CSV file, you only have the possibility to delete deactivated users one at a time.
A single user can be deleted
- If you are an account owner or administrator, you can sign in to the Zoom web portal.
- Navigate to Users in User Management.
- Search for the user you wish to remove from the account.
- Go to the right-hand side column and click the More icon (…).
- Click the Delete button.
- Check the boxes to transfer meeting records, webinars, and recorded cloud sessions to another user if you decide that this would be useful. If the other email address is to have cloud recordings transferred, it will need to be a Licensed user. This also applies to webinars, where the license would be required.
- In order to delete data or delete now without transferring it, you need to click Transfer Data then Delete.
Delete multiple users at the same time by selecting them all
- As an account owner or administrator, you need to sign into the Zoom web portal.
- Navigate to User Management and choose Users from the drop down.
- Click on the check boxes in the first column corresponding to the accounts you would like to delete.
- Once you have made your selection, click on the Delete button.
- If you want to transfer your meetings, webinars, cloud recordings, and presentation folders to another user, you must check the boxes below. A licensed user must also be entered for the other email address so that cloud recordings can be transferred and webinars can be transferred if the other address is a licensed user.
- After you have transferred the data to the new location, click Delete, then click Delete Now Without Data Transfer when it is done.
Furthermore, a user that has been deactivated can also be automatically deleted from the system.
This article will show you how to bulk deactivate, unlink, or delete users by uploading a CSV file
- If you are the owner, manager, or administrator of the account, then you have the option of bulk deleting, unlinking, and deactivating contacts in the Zoom web portal.
- Select User Management, then select Users from the navigation menu.
- When you get to the Import section, click Import to begin.
- Once you do so, you will be prompted to update your users.
- Select Deactivate users, Unlink users, or Delete users from the drop-down menu below Select an action from the options listed below. If you would like the correct CSV file to be generated based on the action that is being performed, you must select the correct option.
- To download a sample which you can fill out, please click on Download CSV Sample.
- You will need spreadsheet software such as Microsoft Excel to open the file.
- Once you have opened the file, enter the data into the CSV format and save it.
- Please ensure that you check these fields when unlinking or deleting the respective user in the future if you plan to transfer meetings, webinars, or cloud recordings to another user. If you need to transfer cloud recordings using another email address, then that email address must be a licensed user and have a webinar license to be able to transfer a webinar.
- Data transfer to Email: (optional):
- This allows you to specify another user to receive the cloud recordings. However, the user must be a part of the same account as yourself.
- Transfer Meetings: Enter Yes or No.
- Transfer Webinars: Enter Yes or No.
- Transfer Events: Enter Yes or No.
- Transfer Recordings: Enter Yes or No.
- Click Upload CSV File once you are back on the Zoom web portal page.
- Once you have selected the CSV file you edited, click Open.