How to troubleshoot local recording issues in Zoom

Your recorded local meeting will be converted into a Zoom meeting after you end a Zoom meeting. Below you can find a list of the most common issues with local recordings and troubleshooting suggestions.

Additionally, while you are performing the steps below, please ensure that the Zoom desktop client is updated with the latest version available.

Low disk space

  • You may find that your computer has low “disk space” at that point in time. [Error Code 614]
  • Hopefully you are able to free up some disk space if you have low disk space.

Invalid path

  • The path or folder in which you are working does not exist (sometimes, this warning can also be caused by an invalid network connection).
  • If your Zoom client is not recording in a valid directory, make sure you change the recording location to a valid path string.

Other common issues

  • The kinds of abnormal errors that will occur are “internal errors” (bad data), unreliable commands, and logical bugs.
  • While a recording is being converted, your laptop or computer will terminate the conversion process if you close your laptop or turn it off.
  • The recorded meeting may be corrupted if the name of the double_click_to_convert.zoom file(s) is modified during the conversion process, and the file may not be converted correctly as a result.

How to manually convert your local recording

The Zoom recording files cannot be converted by double-clicking the Zoom file in versions 4.6.10 or higher. In order to manually convert the Zoom files, please follow the steps below:

  1. Open the Zoom desktop client and sign in to it.
  2. Navigate to the Meetings tab.
  3. Then select the Recorded tab.
  4. Find the topic of the meeting that has the local recording and click on it.
  5. Click on the Convert button.
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It may not be possible for you to convert your recording. Please submit a support ticket if you are still unable to do so.