You can purchase tickets for events that are hosted in countries other than your own depending on the country or region you are located in.

This article covers:

• What is a local currency?
• What is a foreign currency?
• What is a foreign transaction fee?
• Does Zoom Events refund foreign transaction fees?
• Is there a charge for purchasing tickets in a foreign currency?
• How are ticket purchases made in a foreign currency refunded?

What is a local currency?

Local currencies are those used most often in a country. National currencies are usually in this category.

Among the local currencies in the United States, there is the U.S. dollar.

What is a foreign currency?

Foreign currencies are those that are not common in a country or region.

United Kingdom foreign exchange rates are based on the U.S. dollar.

What is a foreign transaction fee?

A foreign transaction (FX) fee is a surcharge that is charged by many credit card issuers to a consumer who uses an electronic payment card (credit or debit card) to make a purchase in a foreign currency. Foreign transaction fees can also apply to purchases made online from your home country where the vendor is foreign and processes the transaction in its local currency.

Example: If you use a U.S. dollar-issued credit or debit card to purchase an online item sold in British pounds by someone in the United Kingdom, you could be subject to a foreign transaction fee.

Does Zoom Events refund foreign transaction fees?

Zoom Events does not provide refunds for any incurred foreign transaction fees. The user is responsible for any foreign transaction fees incurred.

Is there a charge for purchasing tickets in a foreign currency?

Your card issuer or bank may charge you a foreign transaction fee if you buy a ticket in a foreign currency.

How are ticket purchases made in a foreign currency refunded?

It is possible that the refund amount you receive may be less or more than the amount you originally paid for an event if you pay in a currency that differs from that in which your credit or debit card was issued – generally the country where you opened or registered the card. You will have to convert the amount and currency of your refund to the card’s issued currency, since the refund is issued in the currency that you paid in. Since foreign exchange rates fluctuate daily, the foreign exchange rate when the refund is processed will probably be different from the rate of the purchase at the time of the refund due to the daily fluctuations of foreign exchange rates.

You may receive a refund of more or less than the original amount for a ticket purchased in a foreign currency, depending on whether you purchased the ticket in a foreign currency or not.

A simple example would be if you had a credit card issued in USD that you used to purchase a ticket that was sold in Euros (EUR). This ticket costs €9 EUR, and at the time of purchase, the exchange rate was $1.00 USD = €0.90 EUR, so the price of the ticket was €9. The cost of the ticket will appear on your credit card statement as $10 USD at this current exchange rate. It is important to note that if you request a refund, we will send the refund to your credit card or PayPal account in the currency and amount at the time of purchase. Nevertheless, if you receive a refund for an amount that is less than or more than $10.00 USD at the time of refund, your credit card statement is likely to show a refund in an amount that is greater or lesser than $10.00 USD depending on the exchange rate at the time of refund. It is likely that your credit card statement will show a refund of $10.58 USD on your account if at the time of refund, the exchange rate was $1.00 USD = €0.85 EUR.

Note:

In the example above, if at the time of the refund you were given, at the exchange rate of $1.00 USD to €0.95 EUR, then you would see an amount of $9.47 USD on your credit card statement, attached to the refund.

You may be charged a foreign transaction fee by your bank or credit card company if you purchase a ticket that is sold in a foreign currency.