Managing a Hub’s Event Listings page in Zoom
Zoom Help Depending on your hub owner’s or manager’s preferences, you can control which events will appear on your hub’s public event listings directory by listing or unlisting the events you have…
June 2022
Understanding the Event Organizer role in Expo in Zoom
As part of Zoom Events, there is a feature called Expo that allows event organizers to set up a virtual exhibition where attendees can get to know more about the…
Understanding the Sponsor role in Expo in Zoom App
As part of Zoom Events, there is a feature called Expo which allows event organizers to create virtual exhibitions for their events that allow attendees to get the chance to…
Understanding the Attendee role in Expo in Zoom App
As part of Zoom Events, there is a feature called Expo which allows event organizers to create virtual exhibitions for their events that allow attendees to get the chance to…
Viewing analytics in the desktop client in Zoom App
A Zoom desktop client can be accessed by administrators, supervisors, and agents directly from the Zoom desktop client in order to access the real-time analytics dashboard and historical reports. Note:…
Monitoring an active voice call in Zoom App
There are a number of call monitoring tools available for admins and supervisors to use on active agents engagements, such as: Listen: A consumer cannot be aware that you are…
Viewing agent availability and opt-in statuses in Zoom App
It is possible for administrators to view and force the opt in/out status for all agents in their contact center, as well as view their availability. In order to view…
Viewing closed engagements in Zoom App
A closed engagement is one which has been ended by the agent, and the wrapping-up period has been completed by the agent in order to close the engagement. Admins and…
Viewing active engagements in Zoom App
The term ‘active engagement’ refers to an engagement in which the agent is interacting with a customer at the present moment. In addition, administrators and supervisors will have the ability…
Adding notes or dispositions in Zoom App
Depending on your admin’s settings, you may be able to enter a wrap-up time where you can choose how you want to end the call. You will be able to…