Managing Zoom Contact Center queues
Zoom Help It is possible for administrators to create queues and add members to queues. Agents are routed to queues based on the order in which their calls are received. As part…
July 2022
Remotely upgrading Zoom Room devices with ZDM
There are a number of Zoom applications, operating systems, and firmware versions that you are able to upgrade through the Zoom Device Management portal if they are enrolled in Zoom…
Getting started with Zoom Contact Center (agents)
With Zoom Contact Center, you can manage every aspect of your customer relationship in an omnichannel manner, including video, and across the Zoom platform as well. Contact center capabilities are…
Upgrading or downgrading Zoom Rooms
In order to upgrade or downgrade the Zoom Rooms software, administrators and owners of the accounts can use the Zoom web portal to upgrade the Zoom Rooms software remotely to…
Getting started with Zoom Contact Center (admins)
With Zoom Contact Center, you can manage every aspect of your customer relationship in an omnichannel manner, including video, and across the Zoom platform as well. Contact center capabilities are…
Using a Poly Trio as a Zoom Room Controller
When used in conjunction with a Zoom Room, the Poly Trio can function as a speakerphone and a controller at once, using the device as both when it is connected…
Zoom Rooms Native Room Controls
Using the Room Controls feature of Zoom Room, you can control third-party IP-capable equipment in your Zoom Room, allowing the user to control the equipment through the Zoom Room control…
Using the web-based Zoom Rooms controller
With Zoom Rooms’ web-based controller, a Zoom Rooms administrator, regardless of where he is located, can remotely control Zoom Rooms and provide remote assistance, configuration, or even troubleshoot Zoom Rooms…
Using Zoom Rooms check-in / check-out features
Check-ins and check-outs help you make the most of your rooms at Zoom Rooms. The Zoom meeting must be started or the room reservation must be checked in when this…
Chatting in a Zoom Webinar
It is possible for webinar participants, the host, co-hosts, and panelists to communicate with one another during the webinar by using the chat feature. It is up to you as…