With Zoom Rooms’ web-based controller, a Zoom Rooms administrator, regardless of where he is located, can remotely control Zoom Rooms and provide remote assistance, configuration, or even troubleshoot Zoom Rooms from anywhere in the world. The web-based controller, for instance, can be used for a variety of tasks, such as:

• The purpose of this test is to test a new Zoom Room configuration
• A Zoom Room is experiencing an issue that needs to be resolved
• During the course of a meeting or a phone call, help participants troubleshoot an issue they are experiencing

This article covers:

• Limitations
• How to access the web-based controller

Prerequisites for using the web-based Zoom Rooms controller

• An API plan, a business plan, or an education plan
• In the case of conference rooms, Zoom Rooms can be used
  • If you are using Windows, you will need to have version 5.3.0 or higher
  • A MacOS version of 5.3.0 or higher is required
  • 5.3.0 or higher is required for appliances
• There must be an active internet connection in the room you want to control (the status of the room can be found on our web portal)

Note:

The web-based Zoom Room controller is not supported by Personal Zoom Rooms.

Limitations

There are some limitations to the web-based controller that you should be aware of:

• A web-based Zoom Rooms controller may not contain the latest functions. Controls and settings may differ from those on a physical controller.
• As an additional Zoom Room controller, the web-based controller serves as a web browser. Web-based controllers aren’t exact copies of existing controllers. You won’t see the meeting list on the web-based controller if a room participant taps on the physical controller.
• It is possible to access most in-meeting controls and settings remotely if the Zoom Room is in a meeting. In-meeting controls display their current states on the physical controllers. Muting a room’s mic, for example, will also be indicated on the physical controllers.
• During a phone call, you can access most Zoom Room controls remotely using the web-based controller.
• Zoom Rooms can only be controlled by one web-based controller.

How to access the web-based controller

1. To access the Zoom website, you will need to sign in.
2. You can find Zoom Rooms under the Room Management menu in the navigation menu.
3. Using the hierarchy near the bottom, you can filter rooms by location; otherwise, search for a room that will match your requirements.
4. In order to launch the Zoom Room Controller, click on the ellipses icon to the right of the Zoom room name, then click Launch Controller.
5. In the meeting, you will be able to access most of the features of the controller.