Using ZDM with Mac devices in Zoom
Zoom Help Assigning Macs to Zoom Rooms is made easier using Zoom’s mobile device management tool (ZDM), which is available for system administrators. In the event that the Zoom Room you’ve selected…
2022
Using ZDM with Windows devices in Zoom
Are you facing any issue when Using ZDM with Windows devices in Zoom then this article will solve your problem. It is possible to assign updates to Windows devices via…
Managing a Hub’s Event Listings page in Zoom
Depending on your hub owner’s or manager’s preferences, you can control which events will appear on your hub’s public event listings directory by listing or unlisting the events you have…
Understanding the Event Organizer role in Expo in Zoom
As part of Zoom Events, there is a feature called Expo that allows event organizers to set up a virtual exhibition where attendees can get to know more about the…
Understanding the Sponsor role in Expo in Zoom App
As part of Zoom Events, there is a feature called Expo which allows event organizers to create virtual exhibitions for their events that allow attendees to get the chance to…
Understanding the Attendee role in Expo in Zoom App
As part of Zoom Events, there is a feature called Expo which allows event organizers to create virtual exhibitions for their events that allow attendees to get the chance to…
Viewing analytics in the desktop client in Zoom App
A Zoom desktop client can be accessed by administrators, supervisors, and agents directly from the Zoom desktop client in order to access the real-time analytics dashboard and historical reports. Note:…
Monitoring an active voice call in Zoom App
There are a number of call monitoring tools available for admins and supervisors to use on active agents engagements, such as: Listen: A consumer cannot be aware that you are…
Viewing agent availability and opt-in statuses in Zoom App
It is possible for administrators to view and force the opt in/out status for all agents in their contact center, as well as view their availability. In order to view…
Viewing closed engagements in Zoom App
A closed engagement is one which has been ended by the agent, and the wrapping-up period has been completed by the agent in order to close the engagement. Admins and…